Windows 10: Mouse Freezes When I Attach an External Drive to My MS Surface Book 2

Discus and support Mouse Freezes When I Attach an External Drive to My MS Surface Book 2 in Windows 10 Support to solve the problem; I have a new MS Surface Book 2 with Windows 10 Pro version 1803. It has a persistent problem. With one exception (a more than 10-year old 2 GB pen... Discussion in 'Windows 10 Support' started by BobSt, Apr 10, 2019.

  1. BobSt Win User

    Mouse Freezes When I Attach an External Drive to My MS Surface Book 2


    I have a new MS Surface Book 2 with Windows 10 Pro version 1803.

    It has a persistent problem. With one exception (a more than 10-year old 2 GB pen drive), when I attach any of my USB drives it freezes the mouse, and I have to use the touch pad (which I dislike using). I've tried this with 5 or 6 drives, and in most cases the mouse freezes and stays frozen until I disconnect the drive. In other cases the mouse works intermittently, but only hesitantly. I've tried three different wireless mice (all Logitech, two of which use the same software, although they're different models), with the same result in all three cases.

    Two friends thought that my problem may have resulted from the “fact” that the Surface is "notorious" for having "under-powered" USB ports, and that it could be solved by my using a powered USB hub. I ordered a powered hub, which arrived today, and it doesn't help.

    I had one other problem, which may or may not be related: the button configuration for the mouse wouldn't stay fixed. That is, I'd change it to left handed, but after a re-start it reverted to right-handed. By Googling, I found that others had had the same problem, and that one person solved it by first changing the configuration, then detaching the USB connection, then rebooting and then reattaching the USB connection. Don't know why that would work, but it did, in both his case and mine. But again, I've no idea whether that's at all related to my freezing issue.

    Can anyone give me advice on how to troubleshoot the freezing issue?

    Thanks.

    :)
     
    BobSt, Apr 10, 2019
    #1
  2. g41851 Win User

    Surface Book 2 trackpad ridiculously sensitive


    I have a Surface Book 2 and the trackpad is ridiculously sensitive on it. A lot of people seem to be having this problem too as there are threads on the Microsoft community about it with no real answers.

    Everything is up to date as far as Windows updates are concerned. I don't use an external mouse and I have the sensitivity of the trackpad set to low.

    I'm wondering if anyone here experienced this issue and were able to solve it?

    I have done all the diagnostic tests suggested by Microsoft, such as the Surface Diagnostic Test, and there are no problems with my computer.
     
    g41851, Apr 10, 2019
    #2
  3. jarlolsen Win User
    My Surface Book 2: Evil, or just misunderstood?

    Thanks very much for the reply. Honestly, I was just going to send the Surface Book 2 back, but I am going to give it another try. While I have had another freeze prompting me to hold the start button down for a good, long time, the computer seemed
    to be working once I'd disconnected an external hard drive. The 4TB, OWC drive is new and EFAT formatted, so I don't know what was up there. I ran Disk Utility on it from my old MacBook Pro and the drive came up clean, but later, the Surface Book 2 seemed
    to have no issues even with the drive attached outside of the one mysterious freeze. I did disable some things that were opening at the start.
     
    jarlolsen, Apr 10, 2019
    #3
  4. Mouse Freezes When I Attach an External Drive to My MS Surface Book 2

    Using Surface Go as an external display for Surface Book 2

    I am trying to utilize my surface go as an external display for my surface book 2. When I try to connect the two I get an error message that reads "cannot display protected content" this then doesn't allow for the connection to be completed. Any reason for
    this, and anything I can do to fix this problem?

    ***Modified Title from: Surface Go as an external display for Surface Book 2?***
     
    Seanz40206, Apr 10, 2019
    #4
Thema:

Mouse Freezes When I Attach an External Drive to My MS Surface Book 2

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