Windows 10: Mouse function

I have a Windows 10 pc and a logitech mx master 2s mouse. Two weeks ago a problem arose with the cursor appearing after boot up but not responding to movement of the mouse. This happened intermittently for a couple of days then stopped. Mouse worked perfectly fine for two weeks. It has now happened again. I have tried restarts. I have tried another mouse. I have tried driver roll backs etc and everything else I can find online. Nothing works. Please help

:)

 

Mouse functions poorly

Hi Steve,

Let us isolate the issue with the function of your mouse by providing us the following information:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Is this the first time you experienced the issue?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?
• Have you tried using another mouse on your device? If yes, what is the result?

We look forward to your response.

 

Incorrect mouse functioning.

I have no functioning mouse or keyboard. How can I correct this issue without any of the usb ports communicating with any device inserted? They are providing power but nothing is being installed like normal. windows 10 64 hp pavillion 1110 series. I have
tried all the steps people have listed and none are correcting the issue.

Thanks

 

Microsoft RVF-00052 Arc Touch Mouse

Hi Logan,

To better assist you, please clarify the following:

• Did you make any changes prior to this issue?
• Have you tried using the mouse on a different computer?

Meanwhile, to troubleshoot Microsoft Arc Touch Mouse, we suggest performing the steps provided on this
link. Keep us posted with the result.

Regards.