Windows 10: Mouse Keys will not turn off

After recently restarting my Surface tablet, I am unable to turn off the Mouse Keys function. In Settings, I have the "Control your mouse with a keypad" option turned to "off", but using my arrow keys still moves my mouse.

:)

 

Mouse Keys will not turn off

Hi Casey,

Thank you for a detailed description of your issue. Since you've already tried unchecking the option
Use the numeric keypad to move the mouse and still getting the same result, I suggest that you also turn off the option
Use mouse keys when NumLock is on. On the Change sign-in settings, select the
Make the mouse easier to use > Select Set up Mouse Keys, then make sure to unchecked
or turned off the following click Apply, then OK.

• Turn on Mouse Keys - Use the numeric keyboard to move the mouse the screen.
• Use Mouse Keys when NUM LOCK is Off.

Once done, go back to the Change sign-in settings, then this time click the
Make keyboard easier to use, then unchecked the
Turn on Mouse Keys. Click Apply, then OK.

Once done, close your Control Panel page and check if Mouse Keys still enables automatically.

If you have additional questions, or if the issue persists after the troubleshooting steps above, please let me know by replying to this thread. This way, I'll get notified and respond back to you as soon as I can.

Regards.

 

Num lock key turns off

Hi Susan,

The status of the Numlock key is the same as it was in when you shut down your computer properly. If it was on when you shut it down it will be on when you again turn the computer on. In the meantime, let's check out if the mouse keys are turned off and see
if this address the problem. Follow the steps below:

• Click the Start key, select Settings.
• Click Ease of Access, then Mouse.
• Toggle Off Mouse keys.

If the issue persists, we suggest that you try the troubleshooting steps that was provided by
Kiran Kishore on August 19, 2015 in this
thread to enable Numlock in startup.

Should you need further assistance, don't hesitate to get back to us.

 

mouse is not working right


unfortunately there isn't a lot to a usb mouse. what i would suggest is checking the power management settings on it.

Right-click the start menu and choose device manager
Expand Universal Serial Bus Controllers at the very bottom
Double-click on each HUB you have listed, click Power Management Tab at the top, and UNCHECK "Allow this computer to turn off this device to save power"
You may have HUBs called Generic and Root Hub. Perform the step above on All of them.

If you continue to have the issue, i would imagine your mouse is malfunctioning. Perhaps try another mouse just to be sure. This will help you determine if it is in fact the mouse of computer causing the issue.

Good Luck!!