Windows 10: mouse malfunction

Purchased a new Microsoft wireless 900 desktop mouse and keyboard yesterday. Unfortunately the mouse pointer sometimes refuses to move for a few seconds or disappears altogether. Occasionally the keyboard becomes unresponsive - particularly the back x key.

My previous Logitech mouse and keyboard were also displaying the same behaviour, hence their replacement.

I have tried installing the dongle in different usb ports to no effect.

Can anyone please suggest a possible cause and remedy?

:)

 

mouse is not working right


unfortunately there isn't a lot to a usb mouse. what i would suggest is checking the power management settings on it.

Right-click the start menu and choose device manager
Expand Universal Serial Bus Controllers at the very bottom
Double-click on each HUB you have listed, click Power Management Tab at the top, and UNCHECK "Allow this computer to turn off this device to save power"
You may have HUBs called Generic and Root Hub. Perform the step above on All of them.

If you continue to have the issue, i would imagine your mouse is malfunctioning. Perhaps try another mouse just to be sure. This will help you determine if it is in fact the mouse of computer causing the issue.

Good Luck!!

 

WD MyCloud causes malfunction of mouse

Hi Scott,

I realize that you are facing issues with the mouse. I will try to help you with this issue.

• 
  Please provide more information when you say mouse does not work but malfunction?
  

Unplug the mouse, restart the computer and then plug in the mouse to check if that helps.

Make sure your PC has the latest updates. Go to the search box, enter Windows Update, and select Check for updates. In the Settings menu, select the Check for updates button. When it's finished, restart your PC.

Suggest you to boot the computer in a clean boot state and check if that helps. A clean boot state will help us to determine if any 3rd party service or application is causing this issue.

How to troubleshoot a problem by performing a clean boot in Windows:
http://support.microsoft.com/kb/929135

Note: After you have finished troubleshooting, follow the steps under “How to reset the computer to start as usual after troubleshooting with clean boot” in the article to boot to normal startup.

Reply with the status of the issue and we will be glad to offer our assistance.

Thank you.

 

Mouse malfunction

Hi,

Welcome to Microsoft Community. Your interest in Windows 10 is much appreciated.

Try the below methods and check if that helps:

Method 1: Run the Hardware and Devices troubleshooter and check.

Follow the steps to run the troubleshooter:

• 
  Type Troubleshooting in search and click
  Troubleshooting.
  
• 
  Click on View All.
  
• 
  Click on Hardware and Devices Troubleshooter.
  
• 
  Click on Next
  button to run the troubleshooter.
  

Method 2: I would suggest you to download and reinstall the Mouse Drivers from the manufacturer’s website and check.

If Windows 10 drivers are not available, then you may install Windows 8 drivers in compatibility mode and check.

Note: Download the latest drivers from the Manufacturer’s website and save it on to the Desktop.

Refer to the link and follow the steps:

“Make older programs compatible with this version of Windows”

http://windows.microsoft.com/en-US/windows-8/older-programs-compatible-version-windows

Keep us posted if you face any issues on windows in future. We will be glad to help you.