Windows 10: Mouse not getting recognized

Discus and support Mouse not getting recognized in Windows 10 Drivers and Hardware to solve the problem; Hi! So I'm having a problem where my mouse is not getting recognized by my Asus laptop at all. It has been like this for 2 months now, and I tried... Discussion in 'Windows 10 Drivers and Hardware' started by ps0118, Jun 9, 2019.

  1. ps0118 Win User

    Mouse not getting recognized


    Hi!


    So I'm having a problem where my mouse is not getting recognized by my Asus laptop at all.


    It has been like this for 2 months now, and I tried almost everything, I tried troubleshooting and updating the drivers in windows. I tried it with different mice and they didn't work, either. I know the mice are working because I tested them out on my other computer and they worked just fine. Usb ports are also working because they recognize pendrives.


    I checked in the device manager and it shows that a usb device is not getting recognized (code 43).


    Thank you in advance for any help!

    :)
     
    ps0118, Jun 9, 2019
    #1
  2. Ryan Pag Win User

    Microsoft ARC touch mouse USB dongle is recognized as ARC keyboard on windows 10.

    Hi,

    To further isolate the issue with your touch mouse being recognized as keyboard, we'd like to know more information:

    • Is it one USB dongle for the mouse and keyboard?
    • Have you tried any troubleshooting steps to resolve the issue?
    • Did you make any changes to your computer prior to this issue?

    We suggest checking the article below to help you resolve the issue.

    Update a driver for hardware that isn't working properly

    Thank you.
     
    Ryan Pag, Jun 9, 2019
    #2
  3. devnull Win User
    Keyboard and mouse not recognized after boot-up!


    Thanks, but how would I be able to do any of the things that you suggest when Windows is not recognizing either my keyboard or my mouse?

    I'll mention that I do intend to purchase a *wired* USB keyboard and mouse today and try them, but I'm not optimistic that they will be recognized by Windows either.
     
    devnull, Jun 9, 2019
    #3
  4. Remon Ont Win User

    Mouse not getting recognized

    Windows 10 Out stopped recognizing my wireless mouse

    Hi,

    Not recognized wireless mouse could be due to:

    • Outdated Mouse driver.
    • Faulty or loose wireless mouse USB receiver.

    We would like to know some information:

    • Have you tried using your wireless mouse on other computer and check if it works?
    • Have you tried using other wireless mouse?
    • Have you tried updating your mouse drivers?

    In the meantime, please refer to the initila troubleshooting steps provided by Eeshwat Kumar on this

    link
    .

    Keep us posted.
     
    Remon Ont, Jun 9, 2019
    #4
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Mouse not getting recognized

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