Windows 10: mouse not working on new laptop after software installation

After installing some software on new laptop mouse no longer responds

:)

 

Mouse not working

Hi MaalisuoKofi,

It appears that your mouse is no longer detected on your computer. The possible reasons why its no longer working could be hardware or driver issues. For us to isolate and address this issue, we would like to ask the following information:

• Are you using a laptop or a desktop computer?
• If a desktop, are you using a USB or wireless mouse?

Since the issue appeared after an OS installation, we suggest that you run the hardware troubleshooter. Follow these steps:

• In the Cortana search, search for Troubleshooting.
• Click Troubleshooting in the search results.
• In the left pane, click View all.
• Locate and click Hardware and Devices.
• Click Next and follow the on-screen instructions.

You may also refer to Mouse, touchpad, and keyboard problems in Windows for more information.

Looking forward to your reply.

Regards.

 

Touchpad and USB Mouse stopped working after resetting Windows 10 laptop

Thanks for your replies.

@krishna,

I have tried the steps you have listed, but unfortunately the mouse and touchpad still do not work. Are there any other steps I could try? If there's nothing else, I may as well try a clean install of Windows 10.

@Greg,

Yes, I have made sure that all of my drivers are up to date. As for your second suggestion, when I went into the mouse properties, the last tab leads to the Microsoft Mouse and Keyboard Center. There are no other software installed for managing the mouse. When
I try to open the mouse/keyboard center, it always says no device detected. I have also gone through the install integrity checklist, but it has not helped. I guess if there are no other options, I will do a clean install of Windows 10. Anything else I can
do?

Thanks.

 

mouse is not working right


unfortunately there isn't a lot to a usb mouse. what i would suggest is checking the power management settings on it.

Right-click the start menu and choose device manager
Expand Universal Serial Bus Controllers at the very bottom
Double-click on each HUB you have listed, click Power Management Tab at the top, and UNCHECK "Allow this computer to turn off this device to save power"
You may have HUBs called Generic and Root Hub. Perform the step above on All of them.

If you continue to have the issue, i would imagine your mouse is malfunctioning. Perhaps try another mouse just to be sure. This will help you determine if it is in fact the mouse of computer causing the issue.

Good Luck!!