Windows 10: Mouse not working with d drive

I am using a Surface book with Windows 10.


My Microsoft mouse works ok except when I attach an external hard drive. While the D drive is working the mouse will not control the cursor, I have to use the touch pad. When the drive light turns off the mouse works again.


Can this be fixed?

:)

 

D drive

Hi,

Based on the details you have provided us, it appears that there might be some corrupted contents on the said partition. We can also consider that this is caused by a virus.

For us to check if a certain virus is hiding your files, kindly follow the steps below:

• Type Command prompt in the search bar.
• Type-in the following command:
  
  attrib -h -r -s /s /d D:\*.*
• Press Enter to execute the command.

If you think that there is nothing important stored in it, then we suggest that you reformat your D drive so that you can use the free space for important files.

You can follow the steps below to start with the process:

• Click on the File Explorer.
• Select This PC.
• Right-click on your D drive, then click on Format.
• Follow the on-screen process to finish formatting the partition.

Let us know how it goes so that we can further assist you.

 

mouse is not working right


unfortunately there isn't a lot to a usb mouse. what i would suggest is checking the power management settings on it.

Right-click the start menu and choose device manager
Expand Universal Serial Bus Controllers at the very bottom
Double-click on each HUB you have listed, click Power Management Tab at the top, and UNCHECK "Allow this computer to turn off this device to save power"
You may have HUBs called Generic and Root Hub. Perform the step above on All of them.

If you continue to have the issue, i would imagine your mouse is malfunctioning. Perhaps try another mouse just to be sure. This will help you determine if it is in fact the mouse of computer causing the issue.

Good Luck!!

 

Cannot access D drive since upgrading to Windows 10.

Hello Judy,



Thank you for replying quickly with the status of the issue.



Please reply to few more questions:

• 
  Is the D: drive located on the same hard disk or on different hard disk?
  
• 
  Did you have any important data saved on the
  D: drive?
  

If the D: is saved on another hard disk and you are unable to access it, I suggest you to format the drive completely and check if the issue is resolved.



To format the hard disk, follow the steps below:

• 
  Press Windows logo + X keys on the keyboard and select
  Disk management option.
  
• 
  Right click on the D: drive and select
  Format option.
  
• 
  Wait for the formatting to complete and check if the changes are effective.
  

Write to us with the status of the issue for further assistance. Your reply is most important for us to ensure we assist you accordingly.



Thank you.