Windows 10: Mouse Pointer Disappears in Windows 10 - HDR and WCG issue

Discus and support Mouse Pointer Disappears in Windows 10 - HDR and WCG issue in Windows 10 Customization to solve the problem; Hello, I am working with a Dell laptop that I have connected to my BenQ 4k UHD display via a USB-C connection. I was adjusting settings when I... Discussion in 'Windows 10 Customization' started by TBoyBlu, Apr 24, 2019.

  1. TBoyBlu Win User

    Mouse Pointer Disappears in Windows 10 - HDR and WCG issue


    Hello,


    I am working with a Dell laptop that I have connected to my BenQ 4k UHD display via a USB-C connection. I was adjusting settings when I noticed that my mouse pointer (a.k.a. cursor) disappeared from both the laptop screen and my BenQ monitor. After trying all sorts of crazy suggestions, I found that turning off the HDR and WCG setting in the Display settings fixed this issue. I would like to use the HDR settings, so I hope a fix will come soon.


    Thanks,


    Trevor

    :)
     
    TBoyBlu, Apr 24, 2019
    #1

  2. Unable to Turn On HDR WCG on Windows 10

    Hi Sam,

    Thank you for writing to Microsoft Community Forums.

    Please refer the suggestions from Carlo
    Fer dated May 29, 2018
    regarding the issue with HDR and WCG which you aren’t able to turn on.

    Hope it helps.

    Muralidhar

    Microsoft Community Moderator
     
    Muralidhar_G, Apr 24, 2019
    #2
  3. Carlo Fer Win User
    HDR WCG won't enable on Windows 10

    Hi Chris,

    Have you installed the latest graphics drivers? You may also check the Nvidia site for the latest drivers and follow their instructions.

    If you’re having problems displaying HDR content, you can try the steps outlined in this support article:
    HDR and WCG color settings in Windows 10.

    For more information about HDR requirements, please refer to this support article:
    Display requirements for HDR in Windows 10.

    Update us with results for further assistance.
     
    Carlo Fer, Apr 24, 2019
    #3
  4. Mouse Pointer Disappears in Windows 10 - HDR and WCG issue

    mouse pointer disappears

    Hi,

    There are different reasons why your mouse pointer disappears. For us to properly isolate the issue, we need the following information:

    • Have you made any changes on your PC prior to the issue?
    • Can you please provide the troubleshooting steps that you've done to resolve the concern?

    In the meantime, we recommend you to perform the basic troubleshooting steps provided below:

    • Unplug and plug your mouse from your device.
    • Try to use another mouse and check if the same issue occurs.
    • Update your mouse drivers. To know more information about updating drivers in Windows 10, click this
      link.
     
    Gerdimae Sal, Apr 24, 2019
    #4
Thema:

Mouse Pointer Disappears in Windows 10 - HDR and WCG issue

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