Windows 10: Mouse pointer not working correctly

No matter where I am on my screen with my mouse, when I click on something to open it my pointer returns to the top of the screen. Could someone please help? This is getting very frustrating

:)

 

Mouse pointer 'None' scheme not working

Hello Raptor226,

Thank you for writing to Microsoft Community Forum.

In regards to your concern, kindly help me with following questions:

1. What is the make and model of the computer?
   
2. Is it a wired mouse or a wireless mouse?
   

Driver incompatibility is one of the possible reasons why you're having issues with your mouse. Having said that, we recommend performing the methods below:

Method 1: Uninstall the mouse drivers from device manager.

• Press Windows + R keys to open
  Run window.
  
• Type devmgmt.msc in the run option and click
  OK.
  
• Search for the mouse drivers and click Uninstall.
  
• Restart the computer and check if that helps you.
  

Method 2: If Method 1 doesn’t resolve the issue, you can install the latest mouse drivers from the manufacturer’s website for the mouse pointer to function.

Additional Information: You may go through the suggestions provided by
Greg Carmack - MVP dated October 5, 2018 on
Mouse pointer not working correctly after Windows 10 update to version 1809 and also an article about

Mouse, touchpad, and keyboard problems in Windows 10.


Disclaimer: While performing these steps, there might be a risk of data loss. You may take a backup of the data before performing the steps.

Hope it helps.

Mala S

Microsoft Community - Moderator

 

Mouse Pointer

Hi,

You can customize your mouse in a variety of ways in Windows. To change how your mouse pointer looks, you can follow the steps below:

• Right-click on the Start menu, then click Control Panel.
• Select Mouse, then go to the Pointers tab.
  
• Select the pointer you prefer from the drop-down list, click
  Apply > OK.

If you want to use a pointer that is not on the list, you can download it online. After that, go to Control Panel > Mouse > Pointers tab again, then click
Browse.

Update us if it addressed your issue.

 

Mouse pointer gone

Very concerning indeed. As a first step I would want to know how you are magnifying your mouse pointer. I assume you are going to Settings, Ease of Access, Mouse, and from there you are changing the pointer size.

I followed these steps and I was able to make my mouse pointer larger. So I know it works for some PCs. Just not yours.

Normally I suggest updated mouse drivers but in your case you already tried a different mouse so I would go in a different direction to troubleshoot your issue. First I would clean boot your PC. See if that step resolves your issue.

Clean boot your PC

How to perform a clean boot in Windows: https://support.microsoft.com/en-us/kb/929135

Note: The steps apply for Windows 10 as well.

The goal of this step is to see if some other software is running on your PC that conflicts with your mouse. If this step resolves the issue the goal is to try to find the software that is conflicting and disable it, remove it, or update it so it no longer
conflicts. Don't forget to reverse the steps of the clean boot when you are done trying this step.