Windows 10: mouse port

I have troubles with my mouse working in any port

:)

 

Microsoft 5000 Mouse scroll eratic jumps up and down all over the place

Hi,

There are several reasons why the wireless mouse pointer moves erratically, like the battery is low or there is a problem with the device itself.

We suggest that you perform the following steps:

• Connect the mouse receiver to a different port, like the ports at the back of your computer which typically have more bandwidth or power available and make sure to by pass any USB hubs.
• Check or replace with new batteries.
• Test the device on a different computer, this will help us identify if the issue coming from the computer or your mouse.

Please let us know if you need further assistance.

 

My mouse is scroll is not working correctly

Hello
zakkey,

We would like to ask additional questions to isolate the issue and get the right solution for you. Please answer the following questions below:

• Did you notice any recent changes on your PC prior to the issue?
• Have you tried using a different mouse and check if the issue still happens?

In the meantime, I suggest that you follow these steps to troubleshoot mouse issues.

• Try unplugging the mouse and plugging it back in.
• Plug the mouse into a different USB port.
• Try the mouse on another computer to verify the issue is not hardware-related.

Hope this information helps. Feel free to post back if you need further assistance.

 

USB Port Oddities


Ok, let's see it with pictures step-by-step. First right-click on the USB device and select Update driver software:





Then select Browse my computer for driver software (LAST option) :





The select Let me pick from a list of device drivers on my computer (LAST option) :





Then select the standard driver from the list and click next:





Click next/OK as required to complete installation. Repeat the steps for all Intel USB devices. Finally click on each USB root device and press DEL to delete it, reply YES when asked. After deleting all USB root devices restart the computer.

I hope this is detailed enough...