Windows 10: Mouse scrolling erratically

All of a sudden this morning my wireless mouse is scrolling erratically. It moves a few lines in one direction then reverses and moves in the opposite direction. It continually does this so I can't get where I want to.


Thanks.

:)

 

Microsoft 5000 Mouse scroll eratic jumps up and down all over the place

Hi,

There are several reasons why the wireless mouse pointer moves erratically, like the battery is low or there is a problem with the device itself.

We suggest that you perform the following steps:

• Connect the mouse receiver to a different port, like the ports at the back of your computer which typically have more bandwidth or power available and make sure to by pass any USB hubs.
• Check or replace with new batteries.
• Test the device on a different computer, this will help us identify if the issue coming from the computer or your mouse.

Please let us know if you need further assistance.

 

Mouse Scroll Jumps

Hello Nate,

It is possible that the Vertical Scrolling is set to a higher numeric value. To assist you with your concern I would suggest checking the Vertical Scrolling to isolate the issue. Just follow these steps to isolate the issue.

• Press the Windows key and go to Settings.
• Click Devices and go to Mouse.
• Click on Additional mouse options.
• Click on the Wheel tab.
• Put a bullet on Roll the wheel one notch to scroll and change the numeric value to 2 or 3 (Depending on your preference.)
• Click Apply, then OK.

Check if this will resolve the issue.

Let us know how it goes.

Regards.

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Windows 10 mouse scroll wheel issue

Hi,

There can be numerous causes of the issue that you're having with your mouse scroll wheel speed such as outdated drivers, dirt, damaged cables, and more. To correct such issue, we suggest that you adjust the scroll speed of your mouse wheel using the steps
below:

• Click Start > Settings.
• Go to Devices > Mouse & touchpad.
• Under Choose how many lines to scroll each time, move the slider to the right to make the speed of your mouse wheel faster.

With regard to cleaning the inside of your mouse, you have to contact its manufacturer to get proper instructions.

You can find more information about troubleshooting mouse issues in this
article.

Update us on the status of the issue.