Windows 10: Mouse stopped working

One day the mouse was working as it should and the next it just stopped working at all and is still out of action. I have reviewed some fixes and attempted some but I still can't get mine working. Trouble shooting was no help as it responded by saying the mouse was connected.

:)

 

Microsoft Sculpt Comfort Mouse - stops working

Recently after an update to Windows 10, my Microsoft Sculpt Comfort Mouse stops working.

After looking at some posts. The following steps seem to work.

In Device Manager, under Bluetooth uninstall devices, then under actions Scan for hardware changes.

This seems to work and the mouse works again however, these steps are repeated over the course of the day as the mouse stops working randomly.

I also notice that under other devices I have a number of devices that seem to be unknown





I also have a Microsoft phone 950xl and 640 however these drivers are for other nokia phones which we do not have.

Can someone suggest a permanent fix to (a) the Bluetooth mouse not needing to be reset the way I have been doing this (as listed above) and (b) a fix for these other devices.

The laptop I use is a Dell Inspiron 15 - 7000 Series

 

USB mouse stopped working

Why has my usb mouse stopped working now that I have downloaded the latest update for windows 10? It is driving me insane. It works in chrome and when I move the list of emails received, but will not work inside the emails. I have tried all the suggestions
going (including uninstall, etc) but still it will not work.

 

Mouse stopped working

Hi Bec,

One possible reason that your mouse is not working is due to outdated or corrupted drivers. For us to isolate your concern, we would need the following details:

• Which version of Windows 10 have you installed recently? To see which version of Windows 10 is installed on your PC, click on the
  Start button and then select Settings. In
  Settings, select System > About.
• Were there any changes made prior to the issue?
• Are you using a wireless or wired mouse?

We suggest that you run the Bluetooth Troubleshooter by following the steps below:

• Select the Start button, then select Settings > Update & security > Troubleshoot.
• Under Find and fix other problems, select
  Hardware and Devices > Run the troubleshooter.

If the issue still persists, follow the troubleshooting steps provided in
Mouse, touchpad, and keyboard problems in Windows article.

Update us with the results and let us know if you need further assistance.