Windows 10: Mouse stuck in undo mode and deleted all of my work

I am looking for support as to a rather serious glitch with my new MS Sculpt Ergo mouse - it was stuck in the undo mode and deleted an entire file.


Please advise.

:)

 

Stuck in safe mode in windows 10

Safe mode is intended to help fix most, if not all problems within an operating system, it's not good if we got stuck on it. To correct this, we suggest that you follow the steps below to exit out of Safe mode:

• Open Run command by pressing Windows key + R
  keys on the keyboard and type msconfig in the command box and press
  Enter.
• Under General tab, put a check on Normal Startup option.
• Reboot the system and check if the changes are effective.

Let us know if you are able to exit out of Safe mode with these steps.

 

Mouse won't work in Safe Mode

LOL...glad someone got it. *Wink

Okay, the G5, although in hand, was left alone. Instead, I grabbed a pair of other mice.
I tried a Logitech MX G403. It worked in Safe Mode.

Next steps:

Turn off computer. Unplug the G403, plug in the G502 into the same port. Restart in Win10. Select advanced options/safe mode. Reboot. The G502 was still unrecognized. (BTW, this is not the SAME G502 as in my earlier report. It is a new piece of hardware since then. Replaced under Logitech warranty a few months ago.)

Next steps:

Similar to above but tried my old Logitech MX518. It works in Win10 Normal Mode, but, like the G502, is totally dead in Safe Mode.

Interesting observation: laying the MX518 so it was belly-up, the laser flashed each time I plugged it into any of the USB ports. So, there is power... (Again, for clarity, I initially used the USB port which works with the G403 in Safe Mode. Yes, the laser in the MX518 briefly flashed when plugged into that port but then stayed out and the mouse was unresponsive with no cursor on the screen.)

G403 works in Safe Mode. In fact, it was hot-swappable. Pull out, plug in, pull out, etc. It always worked when plugged in.

The G403 is the only mouse (at hand) which is a Working Safe Mode Mouse.

At least, I know that it is a mouse issue, not a Windows issue???

 

mouse is not working right


unfortunately there isn't a lot to a usb mouse. what i would suggest is checking the power management settings on it.

Right-click the start menu and choose device manager
Expand Universal Serial Bus Controllers at the very bottom
Double-click on each HUB you have listed, click Power Management Tab at the top, and UNCHECK "Allow this computer to turn off this device to save power"
You may have HUBs called Generic and Root Hub. Perform the step above on All of them.

If you continue to have the issue, i would imagine your mouse is malfunctioning. Perhaps try another mouse just to be sure. This will help you determine if it is in fact the mouse of computer causing the issue.

Good Luck!!