Windows 10: Mouse Wheel Zooms In and Out Instead of Scrolling

We are using Surface Pro devices models 4, 5 and 7. Out of 70 users we have 4 users that have the issue described below occasionally and one user that has the issue multiple times each day, every day. I will also list what we have tried so far. I also have a ticket in with Microsoft.


Equipment:

Surface Pro Devices 4, 5 and 7 with detachable keyboard

Dell UltraSharp U3415W Monitor

Logitech keyboard and mouse various models - most are wireless, one is user is wired

Windows 10 Pro - 64 bit OS

Surface Docking Station For Business - Version 1


Issue:

When the user uses the wheel on the mouse to scroll up and down, the screen zooms in and out. This happens primarily with Word since the users are in Word most of the day. However we have also experienced it in Outlook, Excel, Acrobat Pro 2017 and IE, Edge, Chrome internet browsers.


What we have done:

1. Checked for a stuck CTRL key.
   1. The CTRL is not stuck on the physical keyboard.
   2. The CTRL button is not stuck on the detachable keyboard.
   3. The CTRL button is not stuck on the virtual keyboard.
2. Detached removeable keyboard from Surface device.
3. Replaced the mouse and keyboard with a newer Logitech model.
4. Replaced the USB dongle.
5. Replaced wireless mouse and keyboard with a wired mouse and keyboard.
6. Removed all other devices programed to USB dongle.
7. Turned off Bluetooth.
8. Removed batteries from Surface Pen.
9. Wiped and reset PC - Clean Windows Install - All files wiped. Pro 7 is brand new, out of the box.
10. All Windows and software updates have been done.
11. All drivers are up-to-date.
12. Disabled Pinch-Zoom feature.

We have ruled out hardware issues and some software issues. With a brand new machine and completely wiped machines, the issues persists. We suspect it is something within Windows. Any suggestions would be greatly appreciated. The one user has had this issue for over 3 years and none of the IT folks have been able to figure it out!

:)

 

How to set Win 10 Photo App to Zoom with the mouse wheel


I know this is an older post, but Google still ranks it high, thus my update. Microsoft gave us the ability to set the Mouse Wheel to either Zoom or Scroll to next image:

1. Open the Windows Icon (lower left) and scroll through the list of apps
2. Open the PHOTO app
3. Select the “three dot” icon in upper right corner …
4. Select SETTINGS from the pulldown menu
5. Look under Viewing and Editing Section, the Mouse Wheel Subsection
6. Select “Zoom In and Out” instead of “View Next or Previous Item”

 

Windows 10 mouse scroll wheel issue

Hi,

There can be numerous causes of the issue that you're having with your mouse scroll wheel speed such as outdated drivers, dirt, damaged cables, and more. To correct such issue, we suggest that you adjust the scroll speed of your mouse wheel using the steps
below:

• Click Start > Settings.
• Go to Devices > Mouse & touchpad.
• Under Choose how many lines to scroll each time, move the slider to the right to make the speed of your mouse wheel faster.

With regard to cleaning the inside of your mouse, you have to contact its manufacturer to get proper instructions.

You can find more information about troubleshooting mouse issues in this
article.

Update us on the status of the issue.

 

Badly zoomed in on all Office products and Explorer

Hi,

I suggest you to try the below steps and check if it helps.

• If you have a mouse with a wheel, hold down the Ctrl key, and then scroll the wheel to zoom in or out.
• From the keyboard, you can increase or decrease the zoom value in 10% increments. To zoom in, press Ctrl + (+). To zoom out, press Ctrl + (-). To restore the zoom to 100%, press Ctrl+0.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.