Windows 10: Mouse won't right click on start

This is on an ACER laptop. Fresh install (not upgrade) and activation of WIN 10 Pro. The mouse (or external USB mouse) won't work using right click over the start icon. It will right click anywhere else, on the other parts of the taskbar, on the desktop, in apps...everywhere else. I re-installed the mouse drivers. Anyone got any ideas?

:)

 

Right mouse click on Start Button, then left mouse click doesn't work

If I right mouse click on the Windows 10 start button and then attempt to left mouse click on the displayed items, only the bottom 4 launch. Desktop, Shutdown or sign up, Run, Search all will launch. From File Explorer up to Programs and Features will
not. Nothing happens!

I have contacted MS Support and we've created a new profile (problem remains in new profile), did an in-place upgrade (problem remained afterwards), nothing has resolved it.

Not sure what else to try at this point. Haven't come across any other anomalies using my mouse. It's a Microsoft wireless 2 button scroll wheel mouse. Seems to work fine everywhere else I've tried.

Thoughts? Things to try?

Thanks!!!

 

Right mouse click on Start Button, then left mouse click doesn't work

Hi Kelly,

Appreciate your effort in troubleshooting the issue.

Since you have already created user account and in place upgrade and since the issue still persists. The next available option is to perform an fresh installation of Windows 10 using media creation tool.

Download the Media creation tool from the link below.

Download Windows 10

Hopefully this should help you to resolve your issue.

 

Does Win+X show the context menu?

 

Thank you jl2509, that is a great question. No, the context menu does not come up.

Welcome to the board. With insite like that, you have a great future here.

 

1. Have you changed any registry settings to remove shorcut arrows on the desktop shortcuts?
if so you would need to undo the registry settings made

if not, try...

2. Starting a new instance of explorer from the task manager...
Press Ctrl+Shift+Esc, click on “File” at the top of the window. From the menu, click on “New Task (Run)” and type “explorer” in the next window.

if this does not help ...

3. Replace all the folders in the folder WinX "AppData\Local\Microsoft\Windows\WinX"
These are listed as Group1, Group2 and Group3
Copy from another windows 10 machine. To do this you would need to log in as another user or admin and replace in your profile.


HTH

 

I forgot to add that you may need to kill the explorer task first to ensure explorer restarts.
To do this, run powershell in admin mode and type taskkill /f /im explorer.exe
enter this and you should get a black screen !

then type start explorer.exe
Enter

HTH

 

Another (perhaps more convenient) way is to use Task Manager. On the Processes tab find 'Windows Explorer', right-click on it and select 'End task'. The advantage of using Task Manager is that it can be used in place of Explorer to launch any app you want, including Explorer itself. Use Task Manager's 'File > Run new task' and type in what you want (cmd.exe for a prompt, Explorer.exe to re-start the desktop, etc.). It can also browse for the app you want.

 

I find that runing task manager does not kill the explorer process like powershell
Give it a try from taskmanager !

 

I have. It does.

 

but it does not kill the explorer !
Windows explorer is still open when you click end task?
try the powershell option instead to see the difference...

 

but it may be an issue here, I have the creators update installed and have identified several issues. This may be another !

 

So have I (15063.250) but this isn't one of the issues. Using End Task in my Task Manager kills my desktop and leaves no trace of Windows Explorer in the Processes tab under Apps, Background processes or Windows processes. Nor does explorer.exe appear anywhere on the Details tab. Where do you see evidence that explorer is still open?

 

the fact that you can browse the taskmanager with the exploere porocess ended?

 

Do you get a black screen when you end explorer?

If not, it is still running

run powershell in admin mode and type taskkill /f /im explorer.exe

you will see the difference