Windows 10: Movie Expired Before Could Download

I just rented the Incredibles 2 I am trying to download the movie to watch, but the movie expired immediately after purchase. the ''Microsoft store says I have 13 days and 23 hours until expiration but the "movies & tv" tab says I only have 36 min until expiration. Windows charged my card successfully but I have no movie I need a refund. Please help

:)

 

Can't download the movie I purchased for rental.

Hello,



Thank you for writing to Microsoft Community Forums.



I suggest you to follow the steps mentioned below to download rented movies offline and check if that helps.

Steps:

1. Select the movie you want to rent and click on
   rent option.
2. Login using Microsoft account.
3. Once you have signed in, you will have two option
   to stream or download movies to this device to watch offline.
4. Select download movies to this device to watch offline and click on next.
5. After Choosing the Next option and you will be asked for the payment option.
6. Once the payment it done, open Movies & TV application to download the movie.

You will be able to watch the movie offline from
Movies and TV application. When you rent, the viewing period is 14 days from the time of your order or 24-48 hours from the time you start to watch (depending on the content you select), whichever comes first.



If you still facing issues downloading the movies after following the above steps. I suggest you to follow the troubleshooting steps mentioned below, to fix issues with Microsoft store.



Steps:

• 1. Open store application on your pc.
  2. Click on the ellipses on right top corner of the screen.
  3. Logout and login back.

Hope it helps.



Sandeep Kumar M

Microsoft Community – Moderator

 

Expired rentals in Movies & TV App.

This question of how to remove expired movie rentals from Movies & TV Movies list is one of the most foolish things I have ever come across. It seems that the team that came up with this app was not thinking of the average user. example: If I watch a movie
and it is really bad, why would I want to keep that in my movie listing? If I watch a 10 minute preview of an up coming movie why would I want that preview in my movie listing after the movie it's self has been released? If I liked the preview I would buy
the movie or if I disliked the preview, I would not purchase that movie. Either way, why would I want that preview in my movie listing? I simply want to delete that movie or preview! How difficult is this to understand?

 

Microsoft TV & Movie App shows new movies as expired immediately after download

W/in the Microsoft TV & Movie app I rented two movies and downloaded them to watch on airplane ride. Both movies showed as expired the same day I downloaded them. My machine is a Surface Book 2 running Windows 10

My wife informed me that she had the same problem two weeks ago with her Surface Pro 3 (Windows 8.1). She rented a movie and it showed expired the day after she downloaded it.

Is this issue w/in Microsoft store, or our machines?