Windows 10: Movies and TV app with Web account Manager freeze entire system

Discus and support Movies and TV app with Web account Manager freeze entire system in Windows 10 Software and Apps to solve the problem; I have a surface go. I recently purchased 'futurama complete series' from the microsoft store. But when I try to download it, or after download it try... Discussion in 'Windows 10 Software and Apps' started by oneupthextraman, Mar 1, 2019.

  1. Movies and TV app with Web account Manager freeze entire system


    I have a surface go. I recently purchased 'futurama complete series' from the microsoft store. But when I try to download it, or after download it try to download something else, my CPU usage for the 'web account manger' service skyrockets to about 100%, or close to it. I have tried shutting down other services, and restarting and such. I refreshed windows (new install option, not keeping my files), and the issue persisted. I am not running anything weird on my system. The only way I have found to be able to download things I bought on the Movies and TV app again is to 'delete' the complete futurama series from my list. But, that is not acceptable.


    What can I do to fix it?

    :)
     
    oneupthextraman, Mar 1, 2019
    #1
  2. Yaqub K Win User

    Movies & TV app not working properly.

    Hi,

    I suggest you to un-install and re-install Movies & TV App and check. Follow the steps:

    • Press Windows Key.
    • Type Windows Powershell.
    • Right click on it and select Run as administrator.
    • Type in the following command to un-install Movies & TV App.
    get-appxpackage *Microsoft.ZuneVideo* | remove-appxpackage

    Note: The Movies & TV App can be reinstalled using the Store App or by following the link mentioned below. You will need to exit the Store app if it is already open before reinstalling the app.

    https://www.microsoft.com/en-us/store/apps/movies-tv/9wzdncrfj3p2

    Hope it helps.
     
    Yaqub K, Mar 1, 2019
    #2
  3. Yaqub K Win User
    Windows 10 Movies & TV App: No Sound

    Hi,

    I suggest you to un-install and re-install Movies & TV App and check. Follow the steps:

    • Press Windows Key.
    • Type Windows Powershell.
    • Right click on it and select Run as administrator.
    • Type in the following command to un-install Movies & TV App.
    get-appxpackage *Microsoft.ZuneVideo* | remove-appxpackage

    Note: The Movies & TV App can be reinstalled using the Store App or by following the link mentioned below. You will need to exit the Store app if it is already open before reinstalling the app.

    https://www.microsoft.com/en-us/store/apps/movies-tv/9wzdncrfj3p2

    Hope it helps.
     
    Yaqub K, Mar 1, 2019
    #3
  4. Movies and TV app with Web account Manager freeze entire system

    Movies & TV app stream to XBox One

    Hello,

    Thank you for posting your concern here in Microsoft Community and welcome to the Windows 10 Family. I would be happy to assist you.

    From the description provided, I understand that the cast button functionality is not working in Movies and TV App.

    As an initial recommendation, I would suggest you to run the App Troubleshooter for Windows 10 and check if it helps.

    Link:
    http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps


    However, if the above recommendation does not help, I would suggest you to consider reinstalling the
    Movies & TV App again.

    Steps to uninstall Movies & TV
    App


    • Press Windows key and type Powershell
      in search, right click on it and Open as administrator .

    • Type the following command in Powershell and hit enter:
    get-appxpackage *Microsoft.ZuneVideo* | remove-appxpackage

    Install Movies & TV
    App from Microsoft Store

    Link: https://www.microsoft.com/en-us/store/apps/movies-tv/9wzdncrfj3p2

    Kindly keep us posted on the status of the issue. if it still persists, feel free to write to us and we would be glad to help you further.

    Thank You.
     
    Sayan_Ghosh, Mar 1, 2019
    #4
Thema:

Movies and TV app with Web account Manager freeze entire system

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