Windows 10: Movies and TV download errors / stall

Discus and support Movies and TV download errors / stall in Windows 10 Software and Apps to solve the problem; I'm having issues downloading SOME movies from my Microsoft account. The problem started I think when I tried to download too much at one time, I... Discussion in 'Windows 10 Software and Apps' started by Cannibal Kenn, Sep 29, 2024.

  1. Movies and TV download errors / stall


    I'm having issues downloading SOME movies from my Microsoft account. The problem started I think when I tried to download too much at one time, I canceled everything and retried one movie at a time. Now only certain movies will download successfully and others either stall out on "calculaing" , will keep restarting the download over just to fail or will have download error " 0x80072f78"I've tried EVERYTHING I could possibly come across on Google to fix the solution. I ran the windows store reset, got rid of temporary files, Signed out and signed inCleared all data from the Movies and Tv app

    :)
     
    Cannibal Kenn, Sep 29, 2024
    #1

  2. Can't download the movie I purchased for rental.

    Hello,



    Thank you for writing to Microsoft Community Forums.



    I suggest you to follow the steps mentioned below to download rented movies offline and check if that helps.

    Steps:

    1. Select the movie you want to rent and click on
      rent option
      .
    2. Login using Microsoft account.
    3. Once you have signed in, you will have two option
      to stream
      or download movies to this device to watch offline.
    4. Select download movies to this device to watch offline and click on next.
    5. After Choosing the Next option and you will be asked for the payment option.
    6. Once the payment it done, open Movies & TV application to download the movie.


    You will be able to watch the movie offline from
    Movies and TV application. When you rent, the viewing period is 14 days from the time of your order or 24-48 hours from the time you start to watch (depending on the content you select), whichever comes first.



    If you still facing issues downloading the movies after following the above steps. I suggest you to follow the troubleshooting steps mentioned below, to fix issues with Microsoft store.



    Steps:

      1. Open store application on your pc.
      2. Click on the ellipses on right top corner of the screen.
      3. Logout and login back.


    Hope it helps.



    Sandeep Kumar M

    Microsoft Community – Moderator
     
    Sandeep_KM, Sep 29, 2024
    #2
  3. Yaqub K Win User
    Movies & TV app not working properly.

    Hi,

    I suggest you to un-install and re-install Movies & TV App and check. Follow the steps:

    • Press Windows Key.
    • Type Windows Powershell.
    • Right click on it and select Run as administrator.
    • Type in the following command to un-install Movies & TV App.
    get-appxpackage *Microsoft.ZuneVideo* | remove-appxpackage

    Note: The Movies & TV App can be reinstalled using the Store App or by following the link mentioned below. You will need to exit the Store app if it is already open before reinstalling the app.

    Movies & TV - Free download and install on Windows | Microsoft Store

    Hope it helps.
     
    Yaqub K, Sep 29, 2024
    #3
  4. Tenforo Active Member

    Movies and TV download errors / stall

    Windows 10 Movies & TV App: No Sound

    Hi,

    I suggest you to un-install and re-install Movies & TV App and check. Follow the steps:

    • Press Windows Key.
    • Type Windows Powershell.
    • Right click on it and select Run as administrator.
    • Type in the following command to un-install Movies & TV App.
    get-appxpackage *Microsoft.ZuneVideo* | remove-appxpackage

    Note: The Movies & TV App can be reinstalled using the Store App or by following the link mentioned below. You will need to exit the Store app if it is already open before reinstalling the app.

    https://www.microsoft.com/en-us/store/apps/movies-tv/9wzdncrfj3p2

    Hope it helps.
     
    Tenforo, Sep 29, 2024
    #4
Thema:

Movies and TV download errors / stall

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