Windows 10: Movies & TV will not play the movies I have paid for.

Discus and support Movies & TV will not play the movies I have paid for. in Windows 10 Software and Apps to solve the problem; Can't play Can't perform the requested action because access requires a user name and password. 0x80190191 But, you know, I am already signed... Discussion in 'Windows 10 Software and Apps' started by ZaneTrow, Dec 4, 2019.

  1. ZaneTrow Win User

    Movies & TV will not play the movies I have paid for.


    Can't play


    Can't perform the requested action because access requires a user name and password.


    0x80190191


    But, you know, I am already signed in...otherwise how could I possibly be looking at the movies I have paid for on the "purchased" dashboard. And...I have signed out and signed in again (& again, & again.....7 again)...but to no avail.


    So...I AM REALLY ANGRY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    :)
     
    ZaneTrow, Dec 4, 2019
    #1
  2. Yaqub K Win User

    Movies & TV app not working properly.

    Hi,

    I suggest you to un-install and re-install Movies & TV App and check. Follow the steps:

    • Press Windows Key.
    • Type Windows Powershell.
    • Right click on it and select Run as administrator.
    • Type in the following command to un-install Movies & TV App.
    get-appxpackage *Microsoft.ZuneVideo* | remove-appxpackage

    Note: The Movies & TV App can be reinstalled using the Store App or by following the link mentioned below. You will need to exit the Store app if it is already open before reinstalling the app.

    https://www.microsoft.com/en-us/store/apps/movies-tv/9wzdncrfj3p2

    Hope it helps.
     
    Yaqub K, Dec 4, 2019
    #2
  3. Paolo Mag Win User
    DTS audio is not playing on Movies&Tv

    Hi Abdul,

    A DTS audio file format is not supported by the Movies&Tv app which is why you're unable to play it. To better assist you, we suggest that you visit this

    link
    . From there you'll see all of the file formats being supported by the Movies&Tv app.

    Hope this information is helpful.
     
    Paolo Mag, Dec 4, 2019
    #3
  4. Movies & TV will not play the movies I have paid for.

    Movies & TV app

    Until today I have been able to play videos from a memory card with the Movies & TV app. Now when I attempt to play one I am asked how I want to open it and Movies & TV is not listed in options. I tried Windows Media player but had no luck. What has changed
    and how do I get back to the app (Movies & TV) that was working prior to today?
     
    Larry McNeill, Dec 4, 2019
    #4
Thema:

Movies & TV will not play the movies I have paid for.

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