Windows 10: mp4 and mp3 thumbnails doesn't show in windows explorer and microsoft movies and tv and...

hi



I deleted these folders with Third party program " FolderSizes 9 " and administrator access


C:\Users\Monarch\AppData\Local\Packages\Microsoft.ZuneVideo_8wekyb3d8bbwe\LocalState\ImageStore


C:\Users\Monarch\AppData\Local\Packages\Microsoft.ZuneMusic_8wekyb3d8bbwe\LocalState\ImageStore



I used all the methods mentioned on this page, but it didn't work


https://windowsreport.com/thumbnail-previews-not-showing/



There is currently no preview of video and audio files in these two applications movies and tv , groove music and windows explorer


But the thumbnails of the jpeg, pdf,............ ...... can be seen in windows explorer



please help me to fix it


thank you

:)

 

Explorer Thumbnails not displaying movie icon for MP4 files

I'm using Windows 10 and have noticed for a while that a lot of my MP4 files do not display show that a file is an MP4 file in Explorer.

I view the files using Thumbnails, not icons, and usually view as Large Icons or Extra Large icons.

Some MP4 files clearly show that they're a film as they display the movie style thumbnail, but others just display a plain thumbnail so don't look any different from JPG files.

I've now realised that films that I've taken horizontally with my phone show as movie style thumbnails, but films taken vertically with my phone show as ordinary thumbnails. Here's a screenshot of what I mean.

Can anyone help please?

Thanks.

 

Movies and TV app - MP4 file problem

Thanks to Ivan & Jimbo45 for some suggestions to use another media player.

Anybody else care to offer a suggestion on why Movies and TV app is not working for MP4?
Should I try to uninstall and then re install?

 

Movies & TV on Windows 10 Education does not show "Explore" and "Purchased" tab.

Hi Pandehlove,

Thank you for posting your question in the Microsoft Community Forums.

I can understand the situation must be difficult for you when the app doesn't work as it should.

Please answer these questions to get clarity on this issue:

1. What is the Windows build on the PC?
   
2. Were there any changes on your system prior to which you were able to view the 'Explore' and 'Purchased' options?
   

I would like to let you know that this option is region specific. Check if the region, date and time has been set correctly on the PC.

Suggest you to follow the steps from this article to see if that helps.

Help with Movies & TV app problems on Windows 10:

https://support.microsoft.com/en-us/help/3078121/help-with-movies-tv-app-problems-on-windows-10

If further assistance is required, please get back with the results of the troubleshooting steps performed.

Awaiting your reply.

Regards,

Srimadhwa B

Microsoft Community-Moderator