Windows 10: MS 10 Photos app troubleshooter

Reading the Microsoft help I am directed to the app to use the troubleshooter to see why the editor will not edit, keep getting a dialog window saying it can't be edited at this time, or something like that. I can not find the troubleshooter and your search won't find it. How do I get this app to work?

:)

 

Windows 10 Photo app

Hi Luka,

There is a possibility that there is an app or a driver conflicting with the photos app and causes this issue to arise. We suggest that you follow these troubleshooting steps to fix this.

• Uninstall the Photos app.
• Perform Clean Boot - This troubleshooting step makes sure that there are no third party apps is causing software conflicts
  as it only loads minimum drivers and startup programs. Note: Please go through the section: How to reset the computer to start as usual after troubleshooting with clean boot of the KB article to boot the computer in normal
  startup after fixing the issue.
• Reinstall the Photos app.

Please let us know about the results.

 

MS photos app has stopped working

The Microsoft photos app has stopped working since the last windows update in late October 2017. It doesn't open at all. I get this message "This app can't open. Check the windows store for more info about photos...copy to clipboard or close" I have
done so many troubleshooting steps! I have scanned (sfc), reset app, ran a troubleshoot for the store, uninstall then install again, reinstall from the store, checked windows update, did an inplace upgrade....there are more troubleshooting steps but frankly,
too many to remember at this point. I've exhausted all the troubleshooting available in the MS site. My last resort is to reset or reinstall windows which can be time consuming which I am willing to do but there are NO GUARANTEES it will solve the issue.
I was told by a Microsoft tech support agent that the inplace upgrade will definitely correct the issue but it didn't. The problem persists and it looks like this problem has been floating around for several years with the same troubleshooting suggestions
that do not solve the problem. I'm so disappointed and frustrated because I prefer the MS photos app over others. Did October's update change some settings that might be causing this problem? Help! OL

(windows 10 home version 10.0.16299 build 16299; x64-based PC)

I just noticed that under "other updates" 3 have failed. I will list them here:

9P1SWVRL6FKD-Microsoft.NET.Native.Runtime.1.6 (failed-0x8024000b)

9N38V762FHPD-Microsoft.NET.Native.Framework.1.6 (failed-0x8024000b)

9NBLGGH3FRZM-Microsoft.VCLibs.140.00 (failed-0x8024000b)

I have run a windows update troubleshooting and clicked on fix. It didn't work. Photos app is still not working. Think any of these failed windows updates have anything to do with the issues I'm having with the MS photos app?

 

WINDOWS 10 MICROSOFT PHOTO APP

Hello,

Welcome to Microsoft Community.

The Photos app brings together pictures from all your devices using OneDrive, so that you can browse them by date, album or folder. It also automatically enhances photos, and creates albums for you, to showcase your best shots.

I suggest you to follow the methods below and check if it helps:

Method 1:

I suggest you to change the Default apps in the setting app and verify the result. You may follow the steps in the below:

• Go to settings and system.
  
• Click on Default Apps and select the appropriately.
  

Method 2:

I suggest you to reinstall Photo app using the PowerShell command
and reinstall using the Windows store. Follow the below steps.

• Open the　Start　menu, type　Windows PowerShell　in the search bar.
  
• Right click on the　Windows　PowerShell　and select　Run as　administrator.
  
• Enter the below command to uninstall the Photo app.
  

• 　　get-appxpackage　　*Microsoft.Windows.Photos* | remove-appxpackage
  

More reference:

http://windows.microsoft.com/en-US/windows-10/photos

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

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