Windows 10: MS Chat Support failure.

Discus and support MS Chat Support failure. in Windows 10 BSOD Crashes and Debugging to solve the problem; I keep receiving the following message when trying to use CHAT... "You are not the owner of the case." I am signed in I think with my "Outlook.com"... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by BruceOtto2, Oct 11, 2020.

  1. MS Chat Support failure.


    I keep receiving the following message when trying to use CHAT...


    "You are not the owner of the case."


    I am signed in I think with my "Outlook.com" account.

    :)
     
    BruceOtto2, Oct 11, 2020
    #1
  2. clayto Win User

    Ms support chat service, procedure changed?

    When I have got totally stuck and even this Forum has not helped, I have on a number of occasions got the issue resolved via the MS Support Chat Service, so I tried this with regard to the total failure of Bluetooth. This time the experience was quite different and not satisfactory. In the past the Chat has been conducted via Chat Windows and sometimes the issue has been sorted by the Tech Advisor taking over control of my PC remotely. Now it seems to be different. The Chat was largely conducted via email which I found slow and confusing, though there was some to and fro between email and a Chat window. Maybe it will improve with experience. There was no offer to take remote control and nothing was achieved, I was just advised to try (from memory) a 'Clean Boot', or was it a 'Repair Boot'?

    Before I try again I would welcome an explanation of the fix suggested plus does anyone have any experience of the new arrangement for getting help via a Chat from MS?
     
    clayto, Oct 11, 2020
    #2
  3. 19MD60 Win User
    Start an online chat with MS support

    How do I start an online chat with MS support ? I have a simple question to ask Support and cant see how to contact them ??
     
    19MD60, Oct 11, 2020
    #3
  4. MS Chat Support failure.

    Contacting Chat Support

    Technical Level : Basic

    Summary

    There are some issues – account and billing related - that can only be fixed by contacting the official support channels. This article will explain the easiest way to contact chat support.

    Details

    Community support can fix most problems except for those that are related to the account itself. For instance, you are having trouble making a payment with the card, there is not much the community could do. It is possible that the card is not accepted.
    Or the payment is stuck in limbo and no amount of adding and removing will fix the problem. Such problems are dealt with by chat support.

    Even if a particular problem does not come under the purview of chat support, they do act as a starting point. If they are unable to solve the problem, they usually will manage to set you off in the right direction.

    Note - There is a dedicated support department for customers with disabilities. This department also handles queries related to accessibility features on the phone by users with or without disabilities. Find out more about chatting with them
    or calling them at this
    link
    .

    Steps to contact chat support.

    Step 1. Visit the site by
    clicking on this link.
    On the top right corner, you will find a ‘Sign In’. Sign in with same account you use on your phone. Note : The link will take you to the US site. Even if you are from another country, do not worry about it.

    MS Chat Support failure. c83838d5-4c6d-4f16-88a5-5825e9a416be.jpg

    Step 2. Select the phone platform – windowsphone 7 or windowsphone 8. This is very important. If you are not sure about your platform, go to Settings > About on your phone. This will you give you the platform details.

    MS Chat Support failure. f5b3213b-218e-40b3-81b0-d23d699cbd79.jpg

    Step 3. Under ‘Category’, select Billing + Payment (Store), from the drop down list.

    MS Chat Support failure. ece78cfc-afeb-486e-8ed0-ad9c42c92e9f.jpg

    Step 4. Then select ‘Contact Us’

    MS Chat Support failure. d86109c9-e12c-4f8b-a89a-b472a1314d2f.jpg

    Step 5. You should now be in the page that says ‘Chat’. Press the big blue button to start chatting with a support person. Note - It is possible that the button might show up in red colour. Every time the author of this wiki tried
    the chat support, the button is always blue.

    MS Chat Support failure. 1e5bf505-eabd-4e9f-8f8d-cadd2e782872.jpg
     
    Jay_answers, Oct 11, 2020
    #4
Thema:

MS Chat Support failure.

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