Windows 10: MS Edge Causing Reboots and BSOD?

Discus and support MS Edge Causing Reboots and BSOD? in Windows 10 BSOD Crashes and Debugging to solve the problem; I am hoping to get some help with a problem I have had now for about 10 months. I have to say in advance I am not an expert like most of you but I am... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by MRushbrooke, May 23, 2016.

  1. MS Edge Causing Reboots and BSOD?


    I am hoping to get some help with a problem I have had now for about 10 months.
    I have to say in advance I am not an expert like most of you but I am more than capable of following instructions to retrieve any logs from my system etc.

    To put my issue simply Microsoft Edge randomly reboot my system, on very rare occasions I get a BSOD with BAD_POOL_CALLER (This is very rare though).
    This can happen at any random time I am browsing using Edge on any given page at any time.
    Sometimes I can go a few days with no reboots sometimes twice in 30 minutes.
    Everything seems to freeze for about 1 second that the PC just reboots, I then log back in to Windows no problems and just carry on.

    My system is up to date regarding Windows updates, all my drivers are up to date, I have even done a few fresh installations to see if that helps.
    I have a Dell laptop, same OS, same AV software (Malwarebytes and Bitdefender) and on the Dell I have never had a single reboot whilst using Edge.

    I have added my DM Log Collector zip file as per the posting instructions.
    I last had 2 reboots yesterday morning and 1 in the evening (UK time) but nothing as of today, that’s how random this is.

    As a starting point what do people suggest I do next?
    I will regularly check this post and reply to any suggestions.

    Many thanks in advance for any help offered.

    :)
     
    MRushbrooke, May 23, 2016
    #1

  2. MS Edge and MS internet explorer causing corrupt print jobs sent to printer

    Thanks for the reply.

    The resolution was with the firmware on the MFP copier.

    The update to the firmware has resolved this issue.
     
    ray at precision engine parts, May 23, 2016
    #2
  3. MS Edge and MS internet explorer causing corrupt print jobs sent to printer

    Hi,

    Thank you for posting your query in Microsoft Community.

    We understand your concern. I will be glad to assist you.

    I would suggest you to try these methods.

    Method 1: Try printing a document running Internet Explorer as an Administrator.
    To start Internet Explorer as an Administrator, follow these steps:

    a) Close all Internet Explorer windows.

    b) Type Internet Explorer in the Search box present on Task bar, right-click Internet Explorer and select Run As Administrator.

    c) Browse to a website and try test printing a page while running as the Administrator.


    If the issue persists, try next method.
    Method 2: Try printing after disabling Protected Mode.
    To disable Enhanced Protected Mode, follow these steps: 1.Start Internet Explorer from the desktop.

    2.Tap or Settings button, and then tap or click Internet options.

    3.On the Advanced tab, click to clear the Enable Enhanced Protected Mode check box under Security.

    4.Tap or click OK.

    Hope it helps. For further queries you are always welcome.

    Thank you.
     
    Rajeshwari_Patil, May 23, 2016
    #3
  4. axe0 New Member

    MS Edge Causing Reboots and BSOD?

    Hi MRushbrooke,

    Welcome to the 10forums *Smile

    Please remove Wise Memory Optimizer, it is a useless program that nobody needs.

    Please reinstall Malwarebytes using a fresh download
    MBAM Uninstall: https://support.malwarebytes.org/cus...are-?b_id=6438
    MBAM Download: Malwarebytes | Free Anti-Malware & Internet Security Software

    If a reinstallation doesn't help open Bitdefender, go to the modules, go to the firewall settings and uncheck 'Block port scans in the network'

    Let me know how it goes *Smile
     
  5. Thanks for your advice, I will follow your suggestions and let you know how I get on.
     
    MRushbrooke, May 24, 2016
    #5
  6. I have just had another BSOD BAD_POOL_CALLER, it actually happened whilst I was adding this very thread to my favourites.
    It happened at 13:53 (GMT), I have run another DM Log Collector and posted it in case it shows anything new.

    I have only uninstalled Wise Memory Optimizer as per your suggestion prior to the BDOS.

    Hope this extra information helps.
     
    MRushbrooke, May 24, 2016
    #6
  7. axe0 New Member
    Just to verify, you have reinstalled MBAM & disabled 'Block port scans in the network' in the Bitdefender firewall settings?
     
  8. MS Edge Causing Reboots and BSOD?

    When the BSOD occurred again I had only uninstalled Wise Memory Optimizer.
    I have now re-install MBAM and made the changes to BD's firewall setting.

    If I get any more BSOD's I will post here.
     
    MRushbrooke, May 24, 2016
    #8
  9. axe0 New Member
    Just a FYI, both crashes have the same cause, the Malwarebytes Web Protection driver, an issue with Bitdefender & Malwarebytes since a recent period though there are many different solutions to solve it.
     
  10. So far so good *Biggrin
     
    MRushbrooke, May 27, 2016
    #10
  11. axe0 New Member
    Good to hear *Thumbs

    Please mark this thread as solved if you think your problem is solved *Smile
     
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MS Edge Causing Reboots and BSOD?

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