Windows 10: MS Jigsaw closes puzzles after a few moves

I started with MS Jigsaw ver 1.7, updated to 1.8 and recently updated to 1.9


Jigsaw has been working well and I now have 46 Puzzle Packs with 45 completed collections.


After 18362.175 installed, I began having problems with Jigsaw closing with only a few moves. The problem resolved with 266 and 267 updates. I also found there was an update for Jigsaw to 1.9, which I got.


It started working fine, then once again it closed puzzles after a few moves. This time lasted for three days, then on the third day with puzzles closing it resolved itself. And the puzzles could be completed without closing.


I did find that the Puzzle history was reset. Though the completed puzzles are still marked in the Packs.


And history still shows 45 Completed Collections. It does continue to add completed puzzles to the count.


Last week I saved a couple more Puzzle Packs and things worked for a day. Then something started closing puzzles again after a few moves.


I use Terminate for both Jigsaw and MS Store each day the puzzles kept closing, Did not seem to change anything, but Mondays session I was able to complete puzzles without them being closed again.


I had the Appsdiagnostic10.diagcab in Download directory. I moved it to another directory and I wanted to add a shortcut to the Start Menu, but Shortcuts do not work because it is not an executable. It is a Cabinet file that opens in Apps Troubleshooter.


I have the Diagnostic Tool saved in a new directory under C:. Is there any way that I would be able to add a shortcut to open and run it to the Start Menu?

:)

 

magic jigsaw puzzles

I have had problems with the Magic Jigsaw Puzzles almost from the day I downloaded it. The pieces either do not move, or they jump around, or they move on their own, sometimes the screen reverts back to my desktop and then I have to start all over. I have
Windows 8.1. I have uninstalled the puzzle and reinstalled it at least once a week hoping this will solve my problem, but so far no luck. Why can't this be fixed?

 

MS Jigsaw puzzles missing

Answers:
1. I have only one MS Account, and I have signed into it several times on both machines. Puzzle collections are there on Win 8.1 PC, not there in Win 10 laptop.
2. Game is Classic Jigsaw
3. I have restarted and even re-installed the app. Puzzle collections still missing on Win 10.

 

MS app Jigsaw Puzzles won't load

Hi,

Thank you for posting your query in Microsoft Community.
I apologize for the inconvenience that you are experiencing.

- Does this happen only with Jigsaw Puzzles?

- Do you get any error message?

- Did you make changes prior to this issue?

Meanwhile, I suggest you to try and download the game from the below link and check.

Buy Jigsaw Puzzle - Microsoft Store

Help us with more information to assist you further.