Windows 10: MS Office 2013

Discus and support MS Office 2013 in Microsoft Office and 365 to solve the problem; I have a fully licensed copy of MS office 2013. I have been sent a word.doc attachment on an email and saved it to the HDD, but Word refuses to open... Discussion in 'Microsoft Office and 365' started by elbmek, Jun 1, 2016.

  1. elbmek Win User

    MS Office 2013


    I have a fully licensed copy of MS office 2013. I have been sent a word.doc attachment on an email and saved it to the HDD, but Word refuses to open it!!!!

    :)
     
    elbmek, Jun 1, 2016
    #1
  2. WmsRandy Win User

    WP8, Outlook Tasks & Office 2013

    Thank you Entegy. How is the sync for the tasks achieved - via MS Live, or do the tasks automatically sync with Office 2013 (is it Office 2013 or Office 365?)
     
    WmsRandy, Jun 1, 2016
    #2
  3. CPU usage and MS Office Products on Windows 10

    In the end, we sought IT support and decided to try and simply upgrade from MS Office 2013 to MS Office 2016. The change seems to have settled down the CPU usage issue. I remain dumbfounded how MS products can be so incompatible with one another (i.e.
    Windows 10 and Office 2013, not to mention a slew of others).
     
    DarcyMacCallum, Jun 1, 2016
    #3
  4. Barman58 Win User

    MS Office 2013

    First thing I would suggest is to ask for the file to be re-sent, as it is possible that the file has been damaged in transit.

    I have also had occasions where a "Word Compatible" program has been used to generate the document and this is not actually compatible, Re-saving the original as another format Docx or even RTF can sometimes solve this, (I've even seen this happen when using another Word revision to generate the document, though this is rare)
     
    Barman58, Jun 1, 2016
    #4
  5. davidhk Win User
    It might be worth to try this...................
    Go to Programs and Features > right click at Microsoft Office 2013 > click Change > click Repair.
    See if that does anything for you.

    *** adding : the steps I posted are based on my Office 2007. Your 2013 might be different. I hope not. ***
     
    davidhk, Jun 1, 2016
    #5
  6. Have you before this problem been able to open an attachment
    Have you got PDF installed and working ok
     
    hTconeM9user, Jun 1, 2016
    #6
  7. elbmek Win User
    pdf is ok. I checked a couple of other .doc items, and they worked. I downloaded open office whilst waiting to see if it would run in th - it does, so I was able to retrieve the research info for some work I am doing. And saved it as an odf. When I have finished running the office repair, as suggested above, I am going to see if eihter open, if not, it must be the corruption as mentioned also above.
     
    elbmek, Jun 1, 2016
    #7
  8. davidhk Win User

    MS Office 2013

    If other doc items work except this one, then I don't think my suggestion ( Repair ) is of any use.
    Most likely is the attachment corruption as suggested by the moderator.
     
    davidhk, Jun 1, 2016
    #8
  9. elbmek Win User
    Repair completed. I opened the odt version of the doc and it opened fine, but the .doc version will not open, so it must be corrupt. It opened in Open Office and I saved it as odt and word accepted that!!
     
    elbmek, Jun 1, 2016
    #9
  10. BunnyJ New Member
    You can double check by opening it up with word pad.. if it fails it's corrupt.
     
    BunnyJ, Jun 1, 2016
    #10
  11. elbmek Win User
    You read my mind, or I read yours. I just opened the .odt version in word then tried to save it as .doc - then open that - it didn't work. So, original is corrupt I presume.

    Thanks everyone*Party
     
    elbmek, Jun 1, 2016
    #11
  12. BunnyJ New Member
    You're welcome..
     
    BunnyJ, Jun 1, 2016
    #12
  13. elbmek Win User

    MS Office 2013

    strange that open office saw it alright though?
     
    elbmek, Jun 1, 2016
    #13
  14. davidhk Win User
    Yes. I was wondering about that.
    I was asking myself " how can it be corrupted if it is ok with open office ?"
    But I kept my mouth shut as I know very little about OpenOffice, and I installed MS Office 2007 only because I need to use MS PowerPoint.
     
    davidhk, Jun 1, 2016
    #14
  15. elbmek Win User
    yes, weird. Anyway, I will keep open office now its installed. I do not use office all that much, but Word is usually reliable.
     
    elbmek, Jun 1, 2016
    #15
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MS Office 2013

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