Windows 10: MS Office 2016 installation problems

Discus and support MS Office 2016 installation problems in Microsoft Office and 365 to solve the problem; Hello, I'm running a PC with Windows 10 64-bit installed. I purchased a new copy of Microsoft Office 2016 to upgrade the installed Microsoft Office... Discussion in 'Microsoft Office and 365' started by albert1, Jul 4, 2018.

  1. albert1 Win User

    MS Office 2016 installation problems


    I'm running a PC with Windows 10 64-bit installed.

    I purchased a new copy of Microsoft Office 2016 to upgrade the installed Microsoft Office 2007.

    I think I made a mistake of not first uninstalling Office 2007 before installation of Office 2016 as ended up running into a few problems.

    1. I installed Microsoft Office 2016 while Microsoft Office 2007 was still installed as I thought the 2016 installation would warn me to uninstall Office 2007 if there were going to be any problems.

    2. The Office 2016 installation went well and all the Office Programs including Outlook opened and ran ok. Outlook 2016 found my outlook.pst file from office ver. 2007.

    3. I then uninstalled office 2007 which seemed to go ok, however upon reboot all the links to Office 2007 still existed from the start button and task bar.

    I tried to uninstall Office 2007 again and a message shows up

    "The language of this installation package is not supported by your system"

    After receiving this message several times I tried using a tool that uninstalls MS Office which shows a message box it uninstalled MS Office however upon reboot Office 2007 links still existed and MS Office 2016 won't run so I suspect the tool uninstalled MS Office 2016 instead of MS Office 2007.

    So I thought no problem I'll just re-install MS Office 2016, which I did, however when I click on an Office 2016 program I receive this message box labeled

    "Fine Print"

    With a box "Accept and Start Microsoft Office"

    When I click on this box the Office app I'm trying to open crashes.

    So I'm going to try to re-install again however I'm wondering if this problem keeps persisting If I may need to re-install Windows 10?

    I tried a system restore however system restore won't open in regular or safe mode

    Previously when I did have MS Office 2016 installed and seemed to be working ok. Every time I selected to open an Office 2016 app I was prompted to enter a license (coa) which I had done already, when I selected next there was an error message that the Office 2016 COA was used the max. number times.

    I'm not certain what's going on? I'll try again to re-install MS Office 2016 perhaps it will start to function normally again.

    albert1, Jul 4, 2018
  2. sanccie26 Win User

    Office 2016 Professional will not complete installation

    I launched Task Mgr and watched for wusa.exe under Processes. IF it started during install, I killed it. The install completed.

    sanccie26, Jul 4, 2018
  3. Chronia Win User
    Office 2016 Professional will not complete installation

    Searched the forums but did not come up with this problem being posted here yet. so apologies if I missed it am repeating this.

    I have a Windows 10 on my computer and recently acquired a copy of Office 2016 Professional through Hubby's work for a discount. However We have been trying for 3 days now to install it and it will not complete the installation. The most common problem being that it hangs at 90% and just sits there and won't progress any further even after being left over night.

    I have tried posting this problem on the Microsoft Community boards but they have been less than helpful in finding a solution. Of the things they have suggested, I tried them all but to no avail. The suggestions they gave that I have tried are as follows:

    "Follow these steps and download Office 2016 again:
    • First, check the type of internet connection you are using (Wired or Wireless)?
    • If you are using a wireless connection then you may try to hardwire the connection.
    Try downloading Office 2016 now and check if you are able to install Office 2016 normally.
    In case the above step still does not work then follow these steps.

    • Stop the Print Spooler service from Services.msc.
    • Disable the Anti-Virus/Security Software for a while, until you complete installing Office 2016.
    Check if you are able to install Office 2016 now."

    Nope didn't work, and my computer ishardwired. Next advice they gave was as follows and also didn't work:

    "In Task Manager make sure there are no Office 2016 or Office tasks running. Then restart the computer and try installing Office 2016 again, making sure that there are no Office tasks are running in Task Manager prior to running the Office 2016 installation.

    Check the above and let us know if it helps."

    Nope, still notta.

    While it is hanging at 90% I have checked my task manager and all the columns (CPU, Memory, Disk, Network) were all sitting at 0.

    Funny thing is Hubby was able to acquire a second copy via coworker and it installed completely fine without issue on our windows 7 laptop.

    We do not have any other copies of Office or any office related program on this computer, nor has there ever been. We have uninstalled, rebooted and tried reinstalling several times all with the same result of getting stuck at 90% then going nowhere. We even tried the 32 bit version in hope that it would work because the 64 bit version wouldn't install, but 32 or 64, it's the same problem.

    There was ONE time, and one time only, though, I couldn't tell you what, if anything, we did differently, that it got past 90% and came up with an error message saying some items couldn't be installed because of some reason (I failed to take note of it at the time and it hasn't recurred since) and gave me the option to retry installing those items (it didn't list what they were) or ignore. So I clicked retry, and after a several minutes of it trying again the same message popped up. I believe I tried retry three more times before finally clicking ignore and being told that if I ignored it that I may have to go into program and setting later to repair office because some feature may not work right.

    At that point Office SEEMED to work...until I rebooted the computer. At that point I got a pop-up message (which I again failed to take note of) with an error saying I need to run the installer again because it didn't install or finish installing or something of that nature. So I ran the installer again. this time it hung at 1% and didn't move even after hours of letting it run.

    So again I uninstalled everything rebooted and started fresh and am now back at the hanging at 90% thing. It's very frustrating. A brand new expensive product that is meant for windows 10 but can't be installed on it? I'm very perplexed.

    Any thoughts on this or what I can try or do?
    Chronia, Jul 4, 2018
  4. candreas Win User

    MS Office 2016 installation problems

    Office 2016 Professional will not complete installation

    No answers yet....
    candreas, Jul 4, 2018

MS Office 2016 installation problems

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