Windows 10: MS Pen Loses Connection

Hello,

I have a Surface Book 2 and just bought a MS Surface Pen.

I have successfully connected it via Bluetooth to the PV, and have been able to launch apps via one click or double click just fine.

However, when I switch to tablet mode, or undock my screen and re-dock it facing the other way, the computer looses connectivity to the pen.

Only when I remove the pen in the bluetooth settings and re-ad it while in either of the above configurations, does it regain connectivity and full functionality.

Switching back to normal PC configuration mode (non tablet mode, screen facing me), breaks connectivity once again. I must again, remove the pen and add it again to get it to reconnect.

The pen is the newest model - it is model M 1776 SC

:)

 

MS Pen Looses Connection


Hello,

I have a Surface Book 2 and just bought a MS Surface Pen.

I have successfully connected it via Bluetooth to the PV, and have been able to launch apps via one click or double click just fine.

However, when I switch to tablet mode, or undock my screen and re-dock it facing the other way, the computer looses connectivity to the pen.

Only when I remove the pen in the bluetooth settings and re-ad it while in either of the above configurations, does it regain connectivity and full functionality.

Switching back to normal PC configuration mode (non tablet mode, screen facing me), breaks connectivity once again. I must again, remove the pen and add it again to get it to reconnect.

The pen is the newest model - it is model M 1776 SC

 

MS Pen Looses Connection


Update - I see that the pen looses connectivity randomly now, even after pairing and not changing any configurations (as noted above)

 

Stylus pen

Hi,

It can be a compatibility issue between the pen and your tablet. We suggest that you visit the manufacturer of the Bamboo Ink pen for the list of devices that are compatible with the pen.

Let us know if you have any other questions.