Windows 10: MS store, Photos, music and a whole lot of apps don't work anymore

Discus and support MS store, Photos, music and a whole lot of apps don't work anymore in Windows 10 Gaming to solve the problem; As the title states, Microsoft store, photos app, music app, feedback hub and other apps are not working anymore. I remember them working fine a month... Discussion in 'Windows 10 Gaming' started by sdr_r, Nov 29, 2022.

  1. sdr_r Win User

    MS store, Photos, music and a whole lot of apps don't work anymore


    As the title states, Microsoft store, photos app, music app, feedback hub and other apps are not working anymore. I remember them working fine a month or two ago, so not sure what has changed.I have added pictures of the messages that I get when I try to launch these apps:I did find issues similar to this and tried what they had suggested with no result.https://answers.microsoft.com/en-us/windows/forum/all/windows-store-not-working-in-windows-10/abfba8ff-8dd3-4e4a-ad89-81e7b59608d0I have also tried other methods that the issue mentioned above asks to try including trying to reset the app from

    :)
     
    sdr_r, Nov 29, 2022
    #1
  2. billyj2 Win User

    Photos app not working

    Hi Nikhar

    I did the things that were suggested. No joy. It looks like the download from the MS Store works but the the install process fails for the photos app and the films & tv app. I also tested the MS Store functionality by downloading the WiFi Speed tester app
    from the store. It worked and it works.

    Now what?

    Billyj

     
    billyj2, Nov 29, 2022
    #2
  3. Windows 10--> app store, photo <--- not working

    Hi,

    Thank you for posting your query in Microsoft Community, we appreciate your interest in Windows 10.

    I understand the inconvenience caused to you with Windows Store apps as they are not working, we will help you with this issue.

    Try the following methods and check if it helps:

    Method 1: For issues with Windows Store.

    You may try these steps to clear the Store cache and check if it helps:

    • Press the "Windows + R" keys on the keyboard.
    • Type "wsreset.exe" and press "Enter".
    • Reboot the computer and then check the issues with the Windows Store.

    Method 2: I suggest you to run the
    Windows Store Apps troubleshooter
    .

    Windows Store Apps troubleshooter, troubleshoots problems that may prevent Windows Store apps form working properly.

    Follow the below steps:

    • Type troubleshooting in the search bar.
    • Select Troubleshooting.
    • Select View all on the top left corner.
    • Click on Windows Store Apps.
    • Follow the on-screen instructions to run the troubleshooter.

    If the issue persists then follow the below method.

    Method 3:

    I would recommend you to uninstall the Photo app using Windows PowerShell command and reinstall using the Windows store. Follow the below steps.


    • Open the Start menu, type Windows PowerShell in the search bar.

    • Right click on the Windows PowerShell and select Run as administrator.

    • Enter the below command to uninstall the Photo app.
    • get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage
    After performing the above steps, install the Photo app from the Windows store.

    Reference: Refer to the following Microsoft article on
    Photos app for Windows help.

    Note: The steps for Windows 8.1 applies to Windows 10.

    Kindly let us know if you need any further assistance with Windows. We are glad to assist you.
     
    Deepika Gowda, Nov 29, 2022
    #3
  4. OLGALAU Win User

    MS store, Photos, music and a whole lot of apps don't work anymore

    MS photos app has stopped working

    The Microsoft photos app has stopped working since the last windows update in late October 2017. It doesn't open at all. I get this message "This app can't open. Check the windows store for more info about photos...copy to clipboard or close" I have
    done so many troubleshooting steps! I have scanned (sfc), reset app, ran a troubleshoot for the store, uninstall then install again, reinstall from the store, checked windows update, did an inplace upgrade....there are more troubleshooting steps but frankly,
    too many to remember at this point. I've exhausted all the troubleshooting available in the MS site. My last resort is to reset or reinstall windows which can be time consuming which I am willing to do but there are NO GUARANTEES it will solve the issue.
    I was told by a Microsoft tech support agent that the inplace upgrade will definitely correct the issue but it didn't. The problem persists and it looks like this problem has been floating around for several years with the same troubleshooting suggestions
    that do not solve the problem. I'm so disappointed and frustrated because I prefer the MS photos app over others. Did October's update change some settings that might be causing this problem? Help! OL

    (windows 10 home version 10.0.16299 build 16299; x64-based PC)

    I just noticed that under "other updates" 3 have failed. I will list them here:

    9P1SWVRL6FKD-Microsoft.NET.Native.Runtime.1.6 (failed-0x8024000b)

    9N38V762FHPD-Microsoft.NET.Native.Framework.1.6 (failed-0x8024000b)

    9NBLGGH3FRZM-Microsoft.VCLibs.140.00 (failed-0x8024000b)

    I have run a windows update troubleshooting and clicked on fix. It didn't work. Photos app is still not working. Think any of these failed windows updates have anything to do with the issues I'm having with the MS photos app?
     
    OLGALAU, Nov 29, 2022
    #4
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MS store, Photos, music and a whole lot of apps don't work anymore

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