Windows 10: MS told me my Norton stopped working after changing a Norton setting

Discus and support MS told me my Norton stopped working after changing a Norton setting in AntiVirus, Firewalls and System Security to solve the problem; I changed a setting in Norton 360 from on to off and immediately afterwards a window opened that said your program has stopped woking, meaning Norton.... Discussion in 'AntiVirus, Firewalls and System Security' started by paulaE., Apr 29, 2020.

  1. paulaE. Win User

    MS told me my Norton stopped working after changing a Norton setting


    I changed a setting in Norton 360 from on to off and immediately afterwards a window opened that said your program has stopped woking, meaning Norton. The window was from MS. looking for a solution, etc.


    So i went back in and put the setting back where it had been but now I don't know if there is something wrong with my Norton or not.


    i turned off the intrusion performance monitoring alert . Thhat's it. It's now back on. What would thsi have to do with Windows?


    I'm not calling Norton. Windows did this.


    Any help?


    Thank you


    Paula

    :)
     
    paulaE., Apr 29, 2020
    #1

  2. Norton Security not loading with Windows 10 - Why?

    Hi,

    Thank you for posting your query in Microsoft community forums!

    I would recommend you follow the below given steps and check if it fixes the issue.

    I would suggest you to restart the Norton services from the services list, and set the Norton service to automatic.

    Follow these steps to run Norton services:

    Method 1:

    Follow these steps to run Norton services

    a. Press Windows key + R

    b. In the run windows, type services.msc

    c. It will open services windows

    d. select norton services from the list of services

    e. double click on it

    f. At the top of the window, Make sure the service status is started and startup type is
    automatic.

    g.Click apply and OK.

    If this does not fix the issue, try uninstalling and reinstalling Norton software and check if it helps.

    If the above steps do not help , I would suggest you to contact Norton for further help.



    Let us know the status.
     
    ThofikhAhamad, Apr 29, 2020
    #2
  3. Yaqub K Win User
    Norton

    Hi,

    Thank you for posting on Microsoft community.

    I would like to know when exactly are you getting the message that says "make internet explorer my default browser in place of Edge because Microsoft doesn't support extensions" and "Norton says some protection won't work, like identity safe and safe search"?

    According to Norton support, it says that Norton is compatible with Windows 10.

    I suggest you to refer to the following link and check if Norton has released any update patches. If so, please go ahead install them. Refer to the following link:

    Norton Product Update 22.5.2.15 for Windows 10 Compatibility

    As you mentioned that Norton says some protection won't work, like identity safe and safe search, I suggest you to change SmartScreen Filter settings to ON. Refer to the steps:

    To change SmartScreen Filter settings, go to More actions
    MS told me my Norton stopped working after changing a Norton setting [​IMG]
    > Settings, and under
    Advanced settings, select View advanced Settings, and then, under
    Privacy and services, turn the Help protect me from malicious sites and downloads with SmartScreen Filter setting on or off.

    Also see:
    http://windows.microsoft.com/en-us/windows-10/edge-privacy-faq


    Please reply us with the required information along with the status of the issue to assist you further.
     
    Yaqub K, Apr 29, 2020
    #3
  4. fps_dean Win User

    MS told me my Norton stopped working after changing a Norton setting

    Norton 2009 is Fast

    Too bad it's norton... the only virus it will detect is 10 years old!

    The last time I used Norton, it told me the computer was clean. AVG listed 5500 viruses and I could go through the system32 folder and tell they had viruses by looking at the files.
     
    fps_dean, Apr 29, 2020
    #4
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MS told me my Norton stopped working after changing a Norton setting

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