Windows 10: MS wireless mouse stopped working

My MS wireless mouse stopped working within the last few weeks. I presume it is due to an update. Worked fine since I bought it until now.

I have a Surface Pro 4, running Win 10 v1809 (17763.1950).

no driver updates in a few months, so not that.

one quality update on the 21st (4483325) and three on the 16th of December (4470502, 4471331, and 4462930).

feature update on 16th of December.


I appreciate any assistance.

I have changed the batteries, removed the device and tried re-pairing via Bluetooth (device is no longer shows up when attempting to pair).

USB mouse works fine.

Touchpad mouse works fine.


Thanks!

:)

 

wireless mouse stopped working

Hello,

One of the possible reasons why your wireless mouse has stopped working is due to a driver or software conflict. Since you have already tried some troubleshooting steps, we would suggest you to follow the methods provided on this

support link on how to Resolve Bluetooth mouse or keyboard failure to function.


Let us know how that turned out for you.

 

Logitech Wireless Mouse

Hi Ken,

Not working wireless mouse could be due to the following:

• Outdated device driver
• No device driver installed
• Faulty wireless mouse receiver

We would like to know some information to better isolate the issue:

• Have you done any changes (like updating your Windows) on your computer prior to the issue?
  
• Have you tried using using your wireless mouse on other computer and checked if the issue persists?
• Have you tried updating your wireless mouse driver?

For initial troubleshooting steps, we suggest that you follow the steps below on how to run Windows troubleshooter:

• Type troubleshoot in the search box and press Enter.
• Select Hardware and Devices, then click
  Run the troubleshooter.

If the troubleshooter didn't work, you can check this
article about updating your wireless mouse driver.

Let us know if you need further assistance.

 

usb wired and wireless mouse stopped working

Wireless 2.4G mouse was working. Recently had a MS update and then the wireless mouse stopped working. Tried using a wired USB mouse and it too doesn't work. Using Device Manager, I am able to Uninstall the Dell USB Mouse that is listed under Other Devices
which happens to be the wired mouse. Removing the USB connection and then plugging it back in, pops up a window Setting up Device followed by another pop up window indicated Device is Ready. However, the mouse still doesn't work.

Going back to the Device Manager, I can see the Device Status "The drivers for this device are not installed. (Code 28)"

Fortunately I am on an Asus laptop and under Mice and other pointing device, the Asus Supported Device still works which is the touchpad.

Really would be helpful if the wired or wireless mouse worked. By the way, same behavior applies for the Wireless mouse.