Windows 10: MS Word opens with an error message

Discus and support MS Word opens with an error message in Windows 10 Software and Apps to solve the problem; I have a new Surface Pro 3 with MS Office 10 on it. This is a new machine (2 weeks old.) All Office programs launch properly except Word. When Word is... Discussion in 'Windows 10 Software and Apps' started by JCarter, Jun 25, 2015.

  1. JCarter Win User

    MS Word opens with an error message


    I have a new Surface Pro 3 with MS Office 10 on it. This is a new machine (2 weeks old.) All Office programs launch properly except Word. When Word is launched (either from a desktop shortcut to the program or by clicking a Word doc) the program opens and immediately displays an error message, "Windows is searching for Launcher.exe" followed by another error message, "The drive or network connection that the shortcut 'Logitech QuickCam.lnk' refers to is unavailable. Make sure that the disk is properly inserted or the network resource is available, then try again." When clicking OK the same error message repeats. When clicking OK a 3rd time the same error message repeats. Click OK again and the program opens normally, either to a blank document or to the document selected at launch. After a 2-hour session with Microsoft Office support included a complete "repair" over the internet, the same behavior occurs after the repair. The MS Office tech then took control of the machine and worked on it for a half-hour with no results, then told me that MS could not fix the problem. (!) NO Logitech software has been loaded on the machine.

    Has anyone ever heard of such a problem, and is there a fix?

    :)
     
    JCarter, Jun 25, 2015
    #1

  2. Microsoft Word (Protected View) has stopped working.

    I installed the 2 updates. MS Word cannot now open MS Word files sent via email attachments. Have tried multiple files from multiple senders. Can successfully open those same attachments on other machines not yet updated.

    As usual, MS Word begins the process of opening those files in its Protected View since they are sent via the web. However, all I get is an error message stating "Microsoft Word (Protected View) has stopped working."

    I have uninstalled one of the 2 updates, KB3163018, but no joy. Have not yet uninstalled KB3149135. Any word from other users yet about like problems?
     
    zyzzyxsquared, Jun 25, 2015
    #2
  3. SJMC8080 Win User
    Can't open Word *.doc attachment

    I have a Nokia Lumia 920. I can't open any MS Word file. I get an error "Oops! We're not sure what's wrong, but we can't open this file." It's a MS Word document that can be open in other manufacturer OS smart phones and tablets.
     
    SJMC8080, Jun 25, 2015
    #3
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MS Word opens with an error message

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