Windows 10: MSERT needs update

why when I use MESRT to scan my computer I get same infection result after it says it has been removed???

:)

 

MSERT Log Empty

Why does MSert tell me I have 16 infections but at the end it says no virus found and the log is empty with no listed infections?

 

MSERT

Hello All, thanks for your responses.

I downloaded the MSERT from Microsoft support and there's

only 3 options to scan. Quick scan, Full scan and Quick scan with

a custom file addition. The first Quick scan showed 232 infections

while scanning as I stated. Well I ran a full scan and found 243 while

scanning. It seems to be finding the Pups in each scan but DOESN'T

remove them.?

At the root of my problem is. I was hacked last week and want to be sure

I'm clean as possible. Does it sound like MSERT has been helpful? I've locked

down and changed the necessary items.

What's a needed next step? much thanks SK.

 

Windows Updated(16299.309).KB4088776 Restart is required to complete.

Hi dalchina. Good news, I followed your suggestion and reinstalled the update and now it appears as "installed correctly" *Biggrin Maybe it was not necessary to run the Windows Update Troubleshooter or maybe if necessary. But using it I do not think it could have worsened something. The installation was very fast, unlike the first time it showed step 1 and step 2 completed.

Thanks for the suggestions and for the time to respond Best regards.


And thanks for the tip of that program, I'll have it on my list.