Windows 10: MSI GE63 Raider 8RE Touchpad Stopped Working

Hello,


I have a fairly new MSI GE63 Raider 8RE laptop using Windows 10, and I hate to say that there has been one problem after another with this computer.


The latest issue is the touch pad/track pad which has suddenly stopped working completely after I tried to update the Synaptics driver using the one provided by MSI here: https://www.msi.com//Laptop/support/GE63-Raider-RGB-8RE#down-driver&Win10%2064


The touch pad had been acting very wonky and erratic since the day I first powered on the PC, so all I wanted to do was just update the driver to see if that would help. When I installed the INF file in the ZIP folder of the Synaptics driver (as instructed to by MSI's website), there was a message that said "the operation was performed successfully". The touch pad behaved slightly different but was still kinda wonky. Then when I tried to update the audio driver, which should have no affect on the touch pad, the PC prompted me to restart and that's when to touch pad stopped working.


I've tried re-installing that same driver, restarting the PC, using the F3 button to disable/enable the touch pad, rolling back the driver.... but nothing has worked. The only way I've even been able to get this website right now is by using my mouse with a USB.


Please help!

:)

 

Computer suddenly/randomly starts denying that any and all internet connections have ever existed (Doesn't pick up any connections.

1. Wi-Fi

2. 2 Bluetoth devices, an Ethernet controller and a whole bunch of WAN mini ports. (Do you want the exact names?)

3. MSI GE63 Raider RGB 8RE (a gaming laptop)

(In device manager the "other devices" tab was already expanded and had "unknown device" with a "! triangle" over it but that might not be related.)

 

Computer suddenly/randomly starts denying that any and all internet connections have ever existed (Doesn't pick up any connections.

Hi Benny, I did a bit of research, that exact Model comes with the Intel WiFI drvice

Also, I narrowed down the MIS website, this link would be better for your exact model:

https://www.msi.com/Laptop/support/GE63-Raider-...

 

Touchpad stopped working

Hi Elizabeth,

We would like to ask some questions for clarification to know the best possible resolution to offer.

• Did you make any changes before the issue started?
• What are the troubleshooting steps you have done on your end?
• Have you tried running the Windows Update Troubleshooter? If no, kindly check this
  
  link to download the Windows Update Troubleshooter.

We also suggest that you check the article below as a guide on how to fix touchpad problems in Windows 10.

Fix touchpad problems in Windows 10.

We look forward to your reply.