Windows 10: MSI issue with keyboard keys

Hello, I am suffering from a MSI computer keyboard issue and am hoping someone can help me. At the moment, my Shift, ALT and CTRL keys on the left hand side of my keyboard will not work, however the right hand side keys do. When using a keyboard identifier, when pressing the keys on the right hand side of my keyboard, they register not only for themselves being activated but also those same keys on the left side. Also, when I press my FN button my windows pop up and when I press my windows button my FN button pops up. Can anyone help me. Thanks

:)

 

Keyboard shortcut Alt key not working

Hi,



Before we proceed, I need more information to help you better.

• 
  Since when are you facing this issue?
  
• 
  Did you make any software or hardware changes on your computer prior to this issue?
  
  
  

I suggest you to follow the steps below and check if it helps.

Step 1: You may check if the ALT key is functioning correctly in on-screen keyboard. It will help us to verify if there is any issue with the keyboard.

Follow the steps below to open On-screen Keyboard.

• 
  Windows + Q, type OSK (on-screen keyboard)
  
• 
  And check if it works
  

Step 2: Run Hardware and device Troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your devices. Refer these steps:

• 
  Press Windows key +X, select Control panel.
  
• 
  Change the view by option on the top right to Large icons.
  
• 
  Click on troubleshooting and click on the view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  

Keep us posted on this issue so that we can assist you better.

 

Keyboards from my HP Laptop and my MSI gt70 Dominator.!!

Hi Brain,

Thank you for posting in Microsoft Community and being part of Windows 10.

I understand that you are unable to access the keyboard keys on your laptop. We will help you with this issue.

Do let us know the following to assist you better:

• Have you have made any changes to the device (hardware/ software) prior to this issue?
• Have you installed all the pending updates on your device?

This issue might have occurred due to corrupted/ outdated drivers. Use the working external keyboard to try the below troubleshooting steps.

Step 1: I suggest you to run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device options from the list.
  
• Click Next to run the Hardware and Device
  Troubleshooter.

Step 2: I suggest you to Update the keyboard drivers.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Keyboard.
• Right click on the Keyboard driver and click on
  Update driver software.

Step 3: I suggest you to install the pending updates on your device.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Hope it helps. Kindly update the status of this issue, we will be happy to help you further.

 

Laptop Keyboard keys not working -- not a hardware issue.

Change the Keyboard Settings - Follow these steps:

1. Right-click on the Windows Start button and open the Settings app.
   
2. Select the Accessibility tab from the left sidebar.
   
3. Click on Keyboard on the right side of the screen.
   
4. Disable the toggles next to Sticky keys, Filter keys, and Toggle keys.
   
5. Disable the toggle next to Underline access keys.
   
6. Then, go to Typing under Related settings.
   
7. Turn off the toggles next to Show text suggestions when typing on the physical keyboard and Multilingual text suggestions.
   
8. After that, click on Advanced keyboard settings and make sure the correct language option is selected.