Windows 10: MSI Laptop shuts off without warning

I have an MSI GS63 Stealth 8RE laptop running Windows 10. My computer has been running fine and then suddenly started turning off on its own. It tends to happen when its running on battery power but has also occured when plugged in. In only one of these cases did it cause a BSOD. I've looked through the Event Viewer and seen that i get a recurring error:


Source: Kernel-Processor-Power Microsoft-Windows-Kernel-Processor-Power

Event ID: 37, 55

Description: The speed of processor 10 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 4 seconds since the last report.


I also ran BSOD dump file through the DebugDiag Analysis tool but i'm not technically savvy enough to understand what it's saying.


Any help on this issue would be greatly appreciated. Please let me know if i need to provide more information or datalogs to help with diagnosing this.


Regards,

Samuel

:)

 

MSI GT783R laptop shuts down when playing games

hi everone.

for the past week my MSI GT783R gaming laptop have been shutting down when playing games.
after starting a game within a minute or 2, the laptop will shut itself off without warning, then start-up again.
after that it usually shuts off again mid-boot or just after it loaded windows.

a few things i have noticed and tried:
1) it only happens when the AC charger is plugged in, both when battery is hooked to the laptop or not.
2) GPU and CPU temps are below 80c when the shut down happens
3) i already suspected an overheating issue, opened up the laptop, cleaned both CPU and GPU and their heatsinks + fan and applied new thermal paste (Arctic MX-4).
4) tried using a different AC charger, from my brothers GT780DXR laptop.
5) i formatted my pc and did a clean windows 7 64-bit install.

despite all of the steps above the issue yet remains.
i scoured google for the past week with no luck.

please help me!

thanks in advance

 

Laptop shutting down with no warning

Recently, my laptop has been shutting down by itself with no warning whatsoever. It doesn't even show the "shutting down"; it just black screens and my laptop shuts down.

I suspect it to be an app, so is there anyway to prevent apps from executing a system shutdown?

 

Windows shutting down at 40% battery without any warning.

Hi Sushil,

I realize that you face difficulty with abrupt shut down of the system. I will certainly help you.

I suggest you to try these steps:

• 
  Plug in a different charger to the system and check if the issue persists.
  
• 
  Plug in your laptop charger to different laptop and check.
  

Note: provided the laptop charger and charger jack should be compatible.

Please follow methods.

Method 1: run power troubleshooter.

I suggest you to run power troubleshooter.

Please follow the steps

• 
  Type troubleshooting in the search bar and press enter.
  
• 
  Click on view all from the left panel and select power troubleshooter from the list.
  
• 
  Then follow on-screen instructions.
  

If issue still persists follow method 2.

Method 2: create new power plan.

• Click Start, and then select Control Panel.
• Click Hardware and Sound, and then select
  Power Options.
• The Power Options Control Panel opens, and the power plans appear.
• Click Create a power plan.
• Follow the on-screen instructions to create and customize a power plan file that is based on an existing plan.
  

Please get back to us if you still face any difficulty with Windows 10.

Thank you.