Windows 10: MTP USB driver not working correctly

Discus and support MTP USB driver not working correctly in Windows 10 Drivers and Hardware to solve the problem; I have a Windows 10 computer that will not complete the set up for the USB connection to my Motorola Moto G6 phone. I can see the phone listed in... Discussion in 'Windows 10 Drivers and Hardware' started by Crwdad3, Dec 23, 2018.

  1. Crwdad3 Win User

    MTP USB driver not working correctly


    I have a Windows 10 computer that will not complete the set up for the USB connection to my Motorola Moto G6 phone. I can see the phone listed in Device Manager, but under the Other devices section. When I try to update the driver, it says there is an issue with the driver. I have tried the phone on a different computer using W10. It works as expected.

    The missing driver seems to be the MTP USB driver from Windows, not something specific to the Motorola phone. I have tried to find a repair for this driver at the Microsoft site, but have not been able to repair the issue.

    I also found some indications on the MS Community about this issue. The suggestions from those threads did not resolve the issue either. Any help would be greatly appreciated.

    :)
     
    Crwdad3, Dec 23, 2018
    #1
  2. Cole_538 Win User

    USB (MTP) not working, driver not installing

    I've been trying to connect my Lenovo K3 Note (Android 5.0.2) via USB (MTP). The drivers fail to install with windows update. The error shows as "Microsoft - Other hardware - MTP Device - Error 0x800f0217."

    Things I've done to try and fix the issue (not in order):

    • Installed Windows Media Feature Pack (KB3010081) and (KB3099229). As suggested on this Superuser.com thread.
    • Updated USB drivers
    • Enabled USB debugging mode on the device
    • Used the troubleshooter. Returned "Unknown device doesn't have a driver"
    • Reset the PC
    • Plugged into different USB ports

    I've hit a brick wall. My phone has worked fine over USB before. Any help is greatly appreciated!
     
    Cole_538, Dec 23, 2018
    #2
  3. MTP usb device not installed correctly

    Hi Grace Elizabeth Schmidt,

    I'm assuming that you have Windows 7 on your computer.

    This is the easiest method to fix the MTP USB Device:

    Fix MTP USB Device Driver Problem - Option 1


    Fix MTP USB Device Driver Problem - Option 2

    • Go to Device Manager, under Portable Devices, right-click on MTP USB Device, and then click on Update Driver Software to update the MTP USB device driver.
    • Select “Let me pick from a List of device drivers on your computer”. The list will show installed driver software compatible with the device.
    • Select the driver you want to install and then click “Next”. Reconnect your mobile phone to your computer.
    • If neither of the ways above can solve the MTP USB device driver problems, you'' probably need to look for the MTP USB driver on
      Nokia's Support Site.

    I hope this helps!

    David
     
    David Scammell, Dec 23, 2018
    #3
  4. MTP USB driver not working correctly

    USB (MTP) not working, driver not installing

    Android Phone was not listed but you can find the MTP USB Device option and it finally worked!!!!!!
     
    RonaldFreedSR, Dec 23, 2018
    #4
Thema:

MTP USB driver not working correctly

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