Windows 10: Multi user switching-Black screen waiting problem

Discus and support Multi user switching-Black screen waiting problem in Windows Hello & Lockscreen to solve the problem; After entering the system for the first time, operate quickly: for example, create a local user and a network user, or Microsoft account, and then... Discussion in 'Windows Hello & Lockscreen' started by 君hou, Nov 23, 2018.

  1. 君hou Win User

    Multi user switching-Black screen waiting problem


    After entering the system for the first time, operate quickly: for example, create a local user and a network user, or Microsoft account, and then switch users. Low probability of encountering black screen in the process of switching users.


    From the current analysis of dump, it should be related to the app deployment program.

    Another document from Microsoft shows that Windows takes some time to deploy apps after it first enters the system

    (https://blogs.msdn.microsoft.com/appinstaller/2017/02/22/introduction-to-pre-installed-apps/)(The settings and start menu is also an app (the function of creating and switching accounts is included)).



    Through validation, if you enter the system and wait for five minutes to operate again, there will be no problem.



    Below is a previous article, but also about the black screen, I think it is very similar to the problem, although the mode of operation is different.



    https://answers.microsoft.com/en-us/windows/forum/windows_10-update/rs4system-version-17134after-the-first-oobe-into/fa3495e4-e4aa-4fac-8cb1-3ef23e631d1f?tm=1531466716408



    We still hope that Microsoft can continue to optimize and improve the app deployment program.

    :)
     
    君hou, Nov 23, 2018
    #1

  2. Black screen while switching user account.

    Hello Raider,


    As per the query, while switching the users in your PC ends with black screen. And it even persists after a restart.

    - What is the make and model of your computer ?

    We recommend you to refer the steps Black screen and not signed in to Windows” in the below article to fix the black screen issue.

    http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems


    Keep us informed with the status of the issue.

    Thank you.
     
    Akheel Ahmed, Nov 23, 2018
    #2
  3. Black screen error

    Hello,

    There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

    • Can you confirm to us if you are using a laptop or a computer?
    • Have you made any recent changes to your device prior to this happening?
    • What exactly were you doing when the error occurred?
    • Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

    As an initial part of troubleshooting, we suggest following the steps given on this article:

    Troubleshoot black screen or blank screen errors
    . This will help you diagnose and rectify most of the known black screen concerns.

    We will wait for your response.
     
    Dhavelyn Mer, Nov 23, 2018
    #3
  4. AWR1203 Win User

    Multi user switching-Black screen waiting problem

    Cannot switch user, causes black screen

    I upgraded my Dell XPS desktop computer (27" touch-screen monitor) from Windows 8.1 to 10. Although all of my drivers seem to be properly updated, I cannot switch between users on my computer. When I try to switch from my user profile to one of my family's
    user profiles, the screen goes black. I have to completely shut down and reboot the computer to use it again.

    I discovered that I can unplug the HDMI cable, wait a few seconds, and then plug it back in when the screen goes black. This allows me to switch user profiles without a reboot. However, this is obviously not the way things are supposed to be done.

    Help would be appreciated.

    Thank you.

    Windows 10 Upgrade / HDMI Port and Driver Problems- Original Title
     
    AWR1203, Nov 23, 2018
    #4
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Multi user switching-Black screen waiting problem

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