Windows 10: Music from Microsoft Mahjong Game will not play in Windows 10 anymore

I have had Microsoft Mahjong game for years and it has worked fine. Suddenly the music does not play anymore and it is enabled. When I turn the music lever "Down" the sound effects themselves turn down instead and the sound effects area has it's own lever to turn that function down.. but when I use the sound affects lever to turn down the sound effects, the sound effects won't turn down. It is as if the music is not loaded on my game anymore so I uninstalled and reinstalled a fresh version of the game from the store and the same issue is happening. My version of the game is 3.8.10011.0 Thank you

:)

 

Microsoft Mahjong Woes

Hi Don,

We suggest that you uninstall and reinstall the Microsoft Mahjong.

To uninstall Microsoft Mahjong, please follow the steps below:

• On the Start menu, select Settings.
• Select System > Apps & features.
• Select the program, and then select Uninstall.
• Follow the directions on the screen.

You can use this link to install Microsoft Mahjong. On the Microsoft Mahjong page in the Store, select
Get the game (online) or Install (in the Store app). The game will download and install automatically.

Let us know the result.

 

Microsoft Mahjong

Hi,

To further assist you, we'd just like to get the following information:

• When was the last time you played Microsoft Mahjong without encountering any problem?
• Did you make some changes to your computer's configuration?
• Are you receiving any error message?

For possible troubleshooting step, please check Basith M's post through this
link.

Keep us posted.

 

Where is the 'more' option for the Microsoft Mahjong game?

Jim-

I am using MIcrosoft Mahjong (looks like the screen image you sent above).

My problem started when I upgraded from Microsoft 8 to MIcrosoft 10 this week. After installing MIcrosfot 10, the numbering appeared on certain Mahjong tiles (but not all of them). I'm not a fan of the numbers and liked the Mahjong tile presentation I
was used to under MIcrosoft 8. That's what started my inquiry with the MIcrosoft Community. I see no option to use the un-numbered tiles by opening the 'MORE' option that was suggested in an earlier 'thread'. I could not find a 'MORE' option withing the
Mahjong game screens.

I did not re-install Microsoft Mahjong as I thought that was not a necessary step. Are you suggesting I try this?

Steve.