Windows 10: My already redeemed game code was redeemed on another account

Discus and support My already redeemed game code was redeemed on another account in Windows 10 Software and Apps to solve the problem; I'm as confused as you might be and I'm not sure who to go to for help since I was told the support staff can't do anything about it. Essentially, I... Discussion in 'Windows 10 Software and Apps' started by RexCordium, Feb 27, 2020.

  1. My already redeemed game code was redeemed on another account


    I'm as confused as you might be and I'm not sure who to go to for help since I was told the support staff can't do anything about it.


    Essentially, I got a code for Windows 10 Edition of Minecraft for buying Minecraft Java edition a long time ago. Naturally, being a completionist, finding out that I could get achievements for playing Windows 10 Minecraft made me wanna play it and so I redeemed it on this account. Today I bought a Nintendo Switch and my sister brought up the great idea of us being able to play together, me on my PC and she can play on the Switch. Lo and behold, I check my app store's "my library" and I don't see it. I go to the page of the game just in case it's just buggy and all I see is the option to buy the game. ???

    So I contacted support the wrong one, but they were nice enough to send me to the right support and then the support person figured out that this code was redeemed on some Xbox account I never even heard of but it has MY very very old yahoo account attached to it. And I'm also told that they can't do anything about it since "I redeemed the code."


    I'm beyond perplexed of how this happened. I can guess that someone got a hold of my old abandoned email and just made an Xbox account with it. Buthow the heck did they redeem a code that I already redeemed? I went ahead and reset my yahoo password and their xbox's password and I check their games, it's right there. But that's it besides candy crush. They haven't even touched the game, no achievements or anything. Here's the fun part, MY account has achievements on it but- no game????


    Iunno what's going on and I need help in a bad way. It's 2 AM and I don't know if Mojang will even bother helping me. My gamertag is RexCordium and the account that "I redeemed" my code on has the gamertag RenitentPlate11

    :)
     
    RexCordium, Feb 27, 2020
    #1

  2. Redeem a game

    I'm from Romania, Europe, don't know if my language will be available but i don't want it in my language, i want it in english.

    I've done both Online and Windows 10 steps from the link, but still the same error:

    Check the instructions that came with your code. You might need to redeem it on a different web page.
     
    MaciucSilviu, Feb 27, 2020
    #2
  3. Redeem a game

    Hi,

    One of the possible reasons as to why you're encountering issues in redeeming the game code is due to the game not available in your location. Currently, here are the languages that the game supports:

    • English (United States)
    • 中文(中华人民共和国)
    • 中文(香港特別行政區)
    • Français (France)
    • Deutsch (Deutschland)
    • Italiano (Italia)
    • 日本語 (日本)
    • 한국어(대한민국)
    • Polski (Polska)
    • Português (Brasil)
    • усский ( оссия)
    • Español (España, Alfabetización Internacional)
    • Español (Latinoamérica)
    If your language is not listed, that means that the game is not yet available in your country.

    If the game is available in your region but you're still having issues with redeeming the code, we suggest that you follow the steps provided on this

    link
    on how to redeem the game code from the Windows 10 Store.

    Notify us with the results. We'd be glad to further assist you.
     
    Catherine Cus., Feb 27, 2020
    #3
  4. Paul Bab Win User

    My already redeemed game code was redeemed on another account

    Can't find the games I redeemed via codes

    Hi,

    To download the games that were purchased or redeemed using a prepaid code on Windows 10, kindly perform the following steps:

    • Using your Microsoft account, sign in to the PC where you want to install your games.
    • On the Start screen, select the Store icon.
    • In the Store, select Games from the menu.
    • Browse and select the game that you purchased or redeemed using a prepaid code.
    • Select Install.
    Make sure that you are logged in with the Microsoft Account that you used to redeem the game's prepaid code.

    Keep us posted.
     
    Paul Bab, Feb 27, 2020
    #4
Thema:

My already redeemed game code was redeemed on another account

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