Windows 10: My Asus Laptop keep on restarting by its own, showing BSOD with stop code Thread Stuck in...

The Dump file log file collected for the advisory

https://drive.google.com/open?id=1ZfPm23H6et0v5SZbgnmDfpme-Q5558Ji

:)

 

Blue screen Stop code: THREAD STUCK IN DEVICE DRIVER

Laptop occasionally randomly restarts starting with blue screen collecting error info.

And call a support person and give them this info:

Stop code: THREAD STUCK IN DEVICE DRIVER

Please help.

 

Asus Laptop stuck on aptio

Hi,



I suggest you to follow the steps below and check if it helps:

• Select the Boot menu in the Aptio setup utility, select 'Launch CSM' and change to enable.
• Select the Security menu n the Aptio setup utility, select 'secure Boot Control' and change to disable.
• Select Save & Exit and press 'yes'.
• Hold down the power button until the unit switches power off completely.
• Switch back on and continually press the F9 button for about ten seconds; this should now allow the unit to boot up into the Windows Recovery menu.
• Select 'Advanced Start Up' and wait until the recovery menu appears.
• Select ' Advanced Options'.
• Select 'System Restore' and select a date prior to when the problem occurred.

Also, I suggest you to refer the below thread:

Help! Stuck in Asus Aptio Setup Utility, after restarting the system screen turns black with one white underscore flashing



Hope it helps. Revert to us with the results, will be glad to assist you.



Thank you.

 

BSOD - Stop Code: DRIVER_POWER_STATE_FAILURE

I don't know where to begin. Laptop was working fine again for last week or so after last BSOD issue that Axe0 helpled me with. I re-installed the WAN Wireless driver & Intel Chipset drivers that i was instructed to do and seemed to be working fine.

Just before, i woke laptop from sleep to find my internet icon on bottom right of taskbar had showed a red x with no connections available. I then tried to restart laptop, it was stuck with restarting and white circles just loading for ages then eventually the BSOD with the Stop Code: DRIVER_POWER_STATE_FAILURE appeared. I rebooted, looked in Device Manager & Network Adaptors it showed 8 new entries called "WAN miniport...." I then rebooted again, looked in device manager again & saw that those entries had dissappeared and now was left with the normal 2 network entries.

I then came in here to start this thread, then while in this thread ANOTHER BSOD happened, this time with the Stop Code: SYSTEM SERVICE EXCEPTION and next to "What failed:" showed that again igdkmd64.sys.

I don't know what to do. I have had nothing but problems with this laptop and Windows 10. I did a complete, clean re-install of Windows 10 a few months ago and it seemed to be helping (I had major BSOD before that and various other problems) but now these multiple, different BSODS have started happening again. I'm at a total loss and feel helpless.

Would appreciate some help again. Sorry for the trouble. I uploaded the dm log collector zip file but because i literally got two different BSODs, the second one happening right in here when i started this thread for the first DRIVER STATE FAILURE problem, i'm worrired this file will overwrite the log of the 1st BSOD and only show the second BSOD log? Sorry if that didnt' make sense. Just hoping i can get this laptop running stable again.

Thanks again.