Windows 10: My audio

Today something strange happened, I was trying to make room for a game I was planning on getting. I deleted something called "Smart Audio" later I decided to watch youtube because the game hadn't finished installing, I went into the video I was planning on watching and there was no sound. I was confused and then remembered I deleted the app, I went into my Recycle bin and couldnt find it so I decided to just reinstall everything I deleted and then delete whatever I didnt need anymore. Everything was working perfectly fine after that, but I then had to leave to go to restaurant so I shut the laptop and then left, when I came back I unpaused the video I was watching and then there was no sound yet again. I reset the page a few times and exed out of youtube and went back in multiple times. My sound for youtube and my computer was on 100 and it wasnt muted at all, I put on multiple videos to see if it was just the sound for the videos and it wasnt because the ads were silent, Please Help Me Fix This Problem. -Jaylynne






:)

 

Can not record audio.

Hi,

We suggest that you run troubleshooting for Audio Recording by following these steps:

• Type troubleshooting on the search box.
• Click View all.
• Select Recording Audio.
• Follow the steps to troubleshoot Recording Audio.

Let us know if you need further help.

 

Audio Problems

Hi there SimonWildZX, I will be your Independent Advisor for today, I hope we can both resolve your problem.

May I suggest to completely uninstall all Audio drivers listed in the Device manager including the headset. Please make sure to completely remove.

Here is how to do it.

Here the steps to completely remove a Device off your computer.

Step 1. Use shortcut keys Win + X on Windows 10.

Step 2. Select Device Manager.

Step 3. Expand the entry Sound and Audio devices. Right-click the problematic device and select Uninstall device.

Step 4. You may need to check the option Delete the driver software for this device, and then click the Uninstall button.

Step 5. Reboot the computer.

Repeat the steps in all the Audio devices listed.

Then reboot. then test the headset again.

 

Audio not working

Hi Mirdula,

Before we proceed, I would like you to provide the information stated below:

• Did you make any changes to the PC prior to this issue?
• What troubleshooting steps have you performed to fix the issue?

For now, I suggest that you refer to the article, Windows 10 – Audio Troubleshooting Tips
and check if the steps provided helps rectify the issue.

Hope this helps

Regards