Windows 10: My Bluetooth Disappeared

Discus and support My Bluetooth Disappeared in Windows 10 Drivers and Hardware to solve the problem; I have been using a Bluetooth headset for a while now and today I turned on my PC and the headset did not connect. I went to Bluetooth troubleshooting... Discussion in 'Windows 10 Drivers and Hardware' started by Sol Roogow, Aug 2, 2020.

  1. My Bluetooth Disappeared


    I have been using a Bluetooth headset for a while now and today I turned on my PC and the headset did not connect. I went to Bluetooth troubleshooting and when I ran it I got the message "Device does not have Bluetooth." I'm beyond confused because I have been using Bluetooth this whole time and now can not seem to find any trace of Bluetooth or Bluetooth devices I had connected on my computer. Help me.

    :)
     
    Sol Roogow, Aug 2, 2020
    #1
  2. Tranbol Win User

    No bluetooth after system restore

    Thank you for your reply.

    I mean I have used a Windows system restore point. I tried restoring bluetooth with commands in CMD (sfc/scannow; DISM /Online.....) and by updating and uninstalling devices in the device manager. Update did not work. Uninstalling bluetooth devices made Bluetooth disappear out of the hidden devices list.
    All my steps I took worked but did not change anything in my bluetooth device list.

    I am using the bluetooth of my mainboard. MSI Z370M Gaming Pro AC
    My guess would be, that disabling the bluetooth network adapter before using a system restore point, disabled Bluetooth after using the system restore point.

    In the device manager I get this message in the USB Device list for a unknown USB Device:
    Windows has stopped this device because it has reported problems. (Code 43)
    A request for the USB device descriptor failed.
     
    Tranbol, Aug 2, 2020
    #2
  3. Bluetooth disappeared

    Hi Jenny,

    We appreciate you for being a part of Windows 10.

    Before proceeding, we need more information to help you better.


    • Did you checked whether the Bluetooth device is listed under hidden devices in Device manager?

    • Have you checked whether the Bluetooth driver is listed under installed programs under Programs and features? (As you have reinstalled the Bluetooth.)

    • Does the Bluetooth disappeared after you have started to use Wacom Bluetooth keyboard?
    Note:


    • In device manager, click on "view" tab and select "show hidden devices" and check whether Bluetooth device/driver is listed.

    • To check the drivers installed in Programs and features, Press
      Windows + X keys on the keyboard and select Programs and features and check whether the Bluetooth driver is installed.
    Until you get back to us with the required information, follow the below steps and check if it helps.

    Step 1:

    I would suggest you check if Bluetooth Support service is started.


    • Press Windows + R
      keys on the keyboard, type services.msc
      and press OK.

    • Now, find Bluetooth Support Service
      and start it

    • Double click on the Bluetooth Support Service
      set the startup type as Automatic.
    Step 2:

    Follow the steps to run the Hardware and devices troubleshooter and check if you are able to fix the issue.


    • Press Windows + X keys on the keyboard and select
      Control Panel

    • Type Troubleshooting in the search bar on the
      Control Panel.

    • Click on View all on the left navigation pane.

    • Click on Hardware and devices.

    • Click on Advanced on the Hardware and devices
      dialog box and click on Run as administrator (Enter the credentials if required).

    • Click on Next and follow onscreen instruction complete the
      Hardware and devices troubleshooter.

    Reference: I would suggest you to check whether the drivers are up to date. Refer to the below link on how to download and install the drivers in Windows 10.

    How to: Install and Update drivers in
    Windows 10


    Kindly let us know if you need any further assistance with the issue. We are glad to assist you.

    Thank you.
     
    Kiran Kishore, Aug 2, 2020
    #3
  4. PJL271250 Win User

    My Bluetooth Disappeared

    Bluetooth disappeared from Device Manager

    I have the same problem as Benjamin with an Acer Aspire Switch 10. Was working fine with Bluetooth speaker. Now all trace of Bluetooth has disappeared from Device Manager. The Bluetooth troubleshooter tells me my tablet is not compatible with bluetooth!
    I have tried re-installing the Broadcom Bluetooth Driver from the Acer site but to no avail and tried most of the other suggestions including windows update listed in Benjamin's post.

    Appreciate any help

    PJL
     
    PJL271250, Aug 2, 2020
    #4
Thema:

My Bluetooth Disappeared

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