Windows 10: My Bluetooth headset is not working anymore and I don’t know why.

/u/BRG_133 · Jan 3, 2021

It started with my friends saying I sounded a lot quieter in discord despite making sure all my settings were correct. Then my USB port stopped recognizing my Bluetooth chip or something.

I was getting an unknown USB Device (device descriptor request failed) error. I tried updating the driver and the driver is already up to date. My windows is also up to date. My Bluetooth isn’t in my device manager or my action center and I don’t know what else to do. This mic has been working great for a while now and now it just gives out. I tried the old unplug and plug the usb chip back in and restarting my computer but that didn’t work either.

Any help is greatly appreciated thanks!

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:)

Dennis Mop · Jan 3, 2021

Bluetooth headset is not working consistently

Hi Adarsh,

We would like to know more details regarding your headset's connectivity issue. For better assistance, please answer the following questions:

Have you tried connecting a different Bluetooth headset to your computer?

Have you tried connecting your Bluetooth headset to a different computer?

Are you saying that you are also experiencing Wi-Fi connectivity issues after the update?

What troubleshooting steps have you tried so far?

Regards.

AdarshDogra · Jan 3, 2021

Bluetooth headset is not working consistently

Hi Adarsh,

We have read your original post and found that the issue might be more related with the device, rather than your WiFi connection. To clarify this, and to better understand what's going on, kindly answer the following:

Since you mentioned "the wi-fi problem didn't exist" in your original post, does it mean that you are unable to connect to your WiFi? If you are able to connect to the WiFi with no problems, it means that there isn't a WiFi problem with your PC.

AD: The wifi problem was not experienced (additional information: the range of wifi access was also more i.e. the connection used to be intact/stable even when the distance from hotspot used to go high, i.e. when the laptop used to be kept farthest end;
that range of wifi connectivity went down immediately after upgrade) till i didn't upgrade the OS to Windows 10.

Have you tried connecting other Bluetooth devices to your PC?

AD: Yes, the mobile phones (windows 8 and android) have been getting connected (when attempted for) but as you may agree duration (and frequency) for which mobile phones and bluetooth headsets are connected vary (because i need to connect mobile phones very
infrequently whereas bluetooth headset i've to use much frequently and for longer duration everyday).

Have you tried connecting or pairing your Bluetooth headset to a different device? Perhaps another computer or a mobile device?

AD: It shows paired every time the suggested steps (and in past when i checked as the bluetooth connectivity was troublesome) are followed and when i press the button on headset the paired status (as expected) change to connected. From here onwards my problem
starts (which i posted at the time of opening the original ticket). I would be glad to provide additional information, if it helps you somehow.

Kindly go to Start > Settings > Devices
> Bluetooth & other devices. Does your Bluetooth headset show up under the list of devices? If so, is it showing as
Paired or Connected?

AD: No, i didn't as i don't use it for extended period and that frequently.

In the meantime, we suggest following quick troubleshooting steps found in this
support article on how to fix Bluetooth problems in Windows 10 and refer to the following sections:

How can I try to automatically fix common Bluetooth problems?

I updated my PC to a newer version of Windows 10, and now my Bluetooth device doesn’t work anymore. How can I fix this?

My Bluetooth device shows as Paired, but it isn’t working. How do I fix this?

Music doesn’t play over my Bluetooth speaker. How can I fix this?

Also, to further isolate the issue, we suggest that you create a test user account and try to use your Bluetooth headset. You may refer to this
support article for steps on how to create a local user or administrator account
in Windows 10.

Once we can confirm that this is a Bluetooth issue, it will be easier for us to provide you with the best resolution, as well as what caused it.

Your reply is most important for us to assist you accordingly.
Click to expand...

Patricia,

Thanks! for your prompt response and for sharing additional articles/information, around reported issues.

Have updated comments inline against your queries above to maintain the continuity.

Best,

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