Windows 10: My brand new PC keeps crashing

Discus and support My brand new PC keeps crashing in Windows 10 Support to solve the problem; Hello! So i recently bought a new PC. but the problem is that it keeps freezing , mostly while playing games but on occasion it also happens while... Discussion in 'Windows 10 Support' started by kielpin21, Mar 4, 2016.

  1. kielpin21 Win User

    My brand new PC keeps crashing


    Hello!

    So i recently bought a new PC. but the problem is that it keeps freezing , mostly while playing games but on occasion it also happens while just running internet, so i don't think that the game is causing the issue, although i turned down the graphics just to be sure. If there is any sound playing while it freezes, there is this very annoying noise coming out of the speakers, pressing alt ctrl delete doesn't work. Caps lock and num lock don't respond, the only way to get it back to work is hard reset.
    I have tried to reinstall Windows 10 twice, i have installed all the drivers from the cd i got with my pc. i Have increased the power level PC is allowed to consume. I have really no idea what to do, freezes make it impossible to work or play on this PC.

    Please Help . I used all my saving to but this machine and it keeps dying on me

    :)
     
    kielpin21, Mar 4, 2016
    #1
  2. Joanne__S Win User

    system service exception fltmgr.sys

    i have a new build PC and have installed windows 10 as upgrade from 8.1. I have updated the drivers and installed only dropbox. The PC keeps crashing and giving me the blue screen informing me that it has suffered a problem and telling me to look up SYSTEM_SERVICES_EXCEPTION_FLTMGR.SYS.

    Any ideas as to what is causing this? My dropbox is pretty big, but that should not cause a brand new seriously powerful PC to crash should it??
     
    Joanne__S, Mar 4, 2016
    #2
  3. ji3patel Win User
    Troubleshooting Windows 8 and 10 Failure to Start

    Hi, I am building a brand new PC and bought Win10 Pro USB Stick for $199. Win10 keeps crashing within less than a minute with different BSOD error message each time.

    I replaced the RAM thinking of bad RAM to no avail. I also replaced the Motherboard thinking it was bad motherboard, but again to no avail. Created a brand new USB stick using Media creation tool and tried "Clean Install" with "Custom Install" option, but
    Win10 still keeps crashing either on startup or within 1min once I login. On phone customer tech support (sounds outside of USA from accent) don't understand that that it's a brand new PC build with brand new Win10 install and keep asking me about the upgrade.
    Can you provide me any help?? Is there an phone number I can call where I can talk to expert who can walk me step by step to troubleshoot Win10 crashes?? Here's my PC config -

    Processor: Intel i7-4700K (New Retail box)

    Motherboard: ASRock Z97 Extreme6 (New Retail box)

    RAM: G.Skill Ripjaw X series 2x8GB 1866 DDR3 (New Retail)

    OS: Windows 10 Pro (Retail USB stick)

    Thanks.
     
    ji3patel, Mar 4, 2016
    #3
  4. dalchina New Member

    My brand new PC keeps crashing

    Hi, Sorry to hear of your problem.
    Basics: Do you experience these freezes only after installing additional software? Try a clean boot and check for freezes then.

    There are 54 pages in this thread on random freezes..

    Windows 10 freezes randomly - Windows 10 Forums

    Please feel free to search the forum for (e.g.)
    PC freezes
    random freeze

    When you've had a look thru things people have suggested and tried, if still no solution, post back with a list of what you've tried.

    Good luck!
     
    dalchina, Mar 8, 2016
    #4
  5. CountMike New Member
    Could be HW related, heating, PSU etc.
     
    CountMike, Mar 8, 2016
    #5
  6. Basenco Win User
    I 2nd Hardware related!!! Open your case and check your memory modules. Pull each one out and then re-install each one. Always start with the minor simple things first!
     
    Basenco, Mar 8, 2016
    #6
  7. Ztruker Win User
    Since it's new, why not return it and have them give you a new one? A new PC should not have problems.
     
    Ztruker, Mar 9, 2016
    #7
  8. dalchina New Member

    My brand new PC keeps crashing

    .. except for what the user does to it...*chuckle albeit inadvertently of course.. like installing programs or even just changing settings - which in Win 10 can quite easily upset Cortana, e.g.
     
    dalchina, Mar 9, 2016
    #8
  9. Ztruker Win User
    True.

    I'm also curious about this from the initial post:

    How was this done? I've never seen this mentioned anywhere before.
     
    Ztruker, Mar 10, 2016
    #9
  10. kielpin21 Win User
    the only thing i installed on my pc besides drivers and antivirus is wow. i tried to reconnect memory, and do the memtest, with no results . it says that there are no errors . once again i re installed all the drivers from developers websites just to make sure that they are up to date . I have checked temperature they seem to be the way they suppose to be.

    I have already contacted company where i bought my pc, but still i would much rather solve it on my own and don't go thru process of sending it back and stuff .
    One thing i have noticed is that if I'm browsing net constantly everything is alright but let's say i take break so that pc goes to sleep and then i wake it up, that's usually the moment when its crush. Or last time it crushed when i have exited wow and tried to close system . so i kind of see the pattern over there.

    I increased power level after several days of crushing and right now it's back to factory settings , so i doubt that it could be problem.
     
    kielpin21, Mar 10, 2016
    #10
  11. dalchina New Member
    Have you looked at the reliability monitor?
    (E.g. in Cortana's search box type reliability, then click 'View reliability history')

    Note the times of some crashes, see 'reliability history' and look for reports at those times.
    Please post a screenshot of your reliability history and any relevant reports.

    Drivers: do not try to update drivers on your PC yourself. These are maintained by Windows in Win 10. Any drivers of a different version to that Uncle MS has chosen will be replaced unless you take specific action.

    (Drivers not maintained by MS are a different matter of course)

    But you should take advantage of your supplier and refer this to them if you have a clean build.
     
    dalchina, Mar 10, 2016
    #11
  12. Ztruker Win User
    Let me ask again, what does this mean? How are you increasing power level? What exactly are you doing?

    I increased power level after several days of crushing and right now it's back to factory settings
     
    Ztruker, Mar 11, 2016
    #12
  13. kielpin21 Win User

    My brand new PC keeps crashing

    with the power level. it was something like power restriction something like that. and it meant so that windows will use maximum power available so that it won't crush. but its out off the picture its back to factory settings


    im not quiet what do you mean with reliability report. im not able to past the whole report to here as it is .xml folder
    My brand new PC keeps crashing [​IMG]
    one.XML Processing...x
     
    kielpin21, Mar 11, 2016
    #13
  14. kielpin21 Win User
    My brand new PC keeps crashing [​IMG]
     
    kielpin21, Mar 11, 2016
    #14
  15. dalchina New Member
    How to access the reliability report: I said:
    (E.g. in Cortana's search box type reliability, then click 'View reliability history')

    so, the long version:
    1. In the Cortana search box which you probably see in your taskbar, type
    "reliability" - without the "" <Return>
    2. In the results, look at the top, you should see
    View reliability history

    3. Click on that.

    4. You should then see sthg like this:

    My brand new PC keeps crashing [​IMG]


    5. You can click on the x's to get individual reports.

    My previous post suggested how to use these.
     
    dalchina, Mar 11, 2016
    #15
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My brand new PC keeps crashing

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