Windows 10: My camera and MTP driver not working

When I reinstalled windows 10, the MTP driver and camera stopped working.

When I enter the camera it says That it requires the media feature pack for N and KN versions"

I have installed the feature but its still didn't work.

I have tried to install the MTP driver but it doesn't work.

My windows is updated to the latest version. I have tried to update the MTP driver but there is no update for it.

Please HELP!

:)

 

MTP not working

Hi Neeraj Chimwal,

Thank you for writing to Microsoft Community Forums.

Could you please answer the below questions:

1. What is the version of Windows you are using?
   
2. Did you make any changes to the computer prior to this issue?
   

Media Transfer Protocol(MTP) allows media files to be transferred
automatically to and from portable devices. Devices using MTP have a USB connection that allows users to connect the device directly to a computer. To transfer the files we require a specific driver, if the driver is corrupted, we come across
these issues.

I suggest you to follow the troubleshooting steps mentioned below:

Method 1: Install Media feature pack.


I would suggest you to install
Media Feature Pack.
Select the edition as 1803 and follow the on screen instructions. Once the installation is done, go back to
C:\Windows\INF folder and search for "wpdmtp.inf" file.

Method 2:
Install the MTP driver.

Step 1:

1. Press Windows and
   R key together on your Keyboard.
2. Type devmgmt.msc and hit enter.
   
3. Select the driver, right click and select update driver.
   
4. Click on “Browse my computer for driver software”.
5. Now select "Let me pick from a list of device drivers on my computer".
   
6. You will have a list, select "MTP USB Device" and click on next.
   

Step 2: If MTP USB device in not listed in compatible hardware, then manually install the MTP USB driver.

1. Click on Action > select
   Add legacy hardware.
2. Select install the hardware that I manually select from the list (Advanced).
3. Select "Portable Device" > Now, select
   MTP USB device and start the installation.
4. Now MTP device will be visible under compatible hardware mentioned in the
   step 1.

Method 3: Modify registry.

Note: Serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry
before you modify it. Then, you can restore the registry if a problem occurs. To backup and restore registry key, refer Microsoft article on
How to back up and restore the registry
in Windows.

1. Press Windows and
   R key together on your Keyboard.
2. Type regedit and hit enter.
   
3. Navigate to the following key:
   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class
   
4. Click Edit menu on top and select
   Find.
5. Type Portable Devices into the box and click
   Find Next.
6. Check for UpperFilters from the right pane and right click on it > Select
   Delete.
7. Close the registry and check if MTP issue is fixed.
   

Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.

Roohi Taj S

Microsoft Community - Moderator

 

USB (MTP) not working, driver not installing

I've been trying to connect my Lenovo K3 Note (Android 5.0.2) via USB (MTP). The drivers fail to install with windows update. The error shows as "Microsoft - Other hardware - MTP Device - Error 0x800f0217."

Things I've done to try and fix the issue (not in order):

• Installed Windows Media Feature Pack (KB3010081) and (KB3099229). As suggested on this Superuser.com thread.
• Updated USB drivers
• Enabled USB debugging mode on the device
• Used the troubleshooter. Returned "Unknown device doesn't have a driver"
• Reset the PC
• Plugged into different USB ports

I've hit a brick wall. My phone has worked fine over USB before. Any help is greatly appreciated!

 

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