Windows 10: my camera works only as audio device

Hi today I received my new webcam ORBBEC ASTRA but it connects as audio deviceso I had an Logitech c270 webcam as my main and I had no problems. but today I received a way better camera ORBBEC ASTRA.once I connect the camera my computer detects it as audio device. I have tried to uninstall its drivers and install new ones but I'm not so smart. so I'm asking for your help I would be really happy. thanks.

:)

 

Audio not working on camera

Hello AXF

My name is Dayarys. I am an independent advisor, First of all, thanks for being part of the Microsoft Community, I will try to help you.

Try open Settings from start and in Privacy, check for Microphone, and see whether Camera App permit to use Microphone there.

Make sure 'Allow apps to access your microphone' is turned on and make sure the appropriate app is also set to On

Go to Update & Security - Troubleshoot

Run these troubleshooters

Hardware and devices

Recording Audio

Try close all other Apps and then open a Camera and see whether it works.

If not worked review below how to set up and test microphones in Windows 10:

https://support.microsoft.com/en-us/windows/how...

Also, I suggest this method:

Method 1: Run built-in Audio Device troubleshooter, and check if the issue is resolved.

Step 1: Type Troubleshooting in the search box next to Start button, and press Enter.

Step 2: Click on View all from the left side panel of the screen.

Step 3: Select Playing Audio, click on Advanced option, and check Apply repairs automatically.

Step 4: Follow the on-screen instructions.

Method 2: If the issue persist, run Recording audio troubleshooter included within Windows OS by following the steps below, and check if the issue is resolved.

Step 1: Type Troubleshooting in the search box next to Start button, and press Enter.

Step 2: Click on View all from the left side panel of the screen.

Step 3: Select Recording audio, and follow the on-screen instructions.

Reference:
https://answers.microsoft.com/en-us/windows/for...

Let us know if you need further assistance

Best Regards,

Dayarys

 

AUDIO SERVICE NOT WORKING.

Hi,

In that case, I suggest you follow below.

Step 1:

In the search box on the taskbar, type device manager, then select it from the results.

Step 2:

Select the arrow next to Sound, video and game controllers to expand it.

Step 3:

Look for IDT High Definition Audio CODEC. If it's listed, right-click it and select Update Driver, then select Browse my computer for driver software > Let me pick from a list of device drivers on my computer.

Step 4:

You’ll see a list of pre-installed drivers. Select High Definition Audio Device, and then select Next.

Step 5:

Restart PC

Let me know the results after performing the above.

Regards

Shuaib

Independent Advisor

 

Camera does not work.

To isolate your concern, we suggest that you uninstall the camera through Device Manager. To do this, follow the steps below:

• In the Search box, type Device
  Manager and press Enter.
• Navigate to Imaging devices.
• Expand the Imaging devices tree by clicking on the adjacent arrow.
• Look for your device, right-click then select Properties.
• Click on the Driver tab, then choose Uninstall button.

Let the system restarts to complete the process. Take note that the camera may not work if there are other applications which are still open that uses the same device, we suggest that after uninstalling the device you can proceed with launching the application
to check if the issue persists.

Give us an update with the outcome.