Windows 10: My CD/DVD drive can not read or write. Dell 5570 Laptop

My CD/DVD drive can not read or write. Dell 5570 Laptop

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CD/DVD drive cannot read/write DVDs - CDs OK

I am running AMD Athlon 64x2 Dual Core Processor 4000+ 2.1Ghz with NVidia GeForce GT730 graphic card and my CD/DVD drive cannot read/write DVDs. When a DVD is inserted the drive runs for a minute or more and then I get an error message either "insert the
disc and try again" or "no media"!

The drive reads and writes to CDs OK! I do not use DVDs very often. Usually only to download software and burn to disc for installation. I have not needed to to that for some months, so I do not know when this fault developed.

Is it possible that a Windows update changed the setting and disabled the DVD part of the drive? If that is the case, perhaps the best option is to wait in hope that this problem will be resolved in a later update.

Needless to say, any suggestions would be most welcome.

Best regards,

Alex.

 

DVD R/W drive only reads data and music CDs and not DVDs

I tried steps 1 through 5 listed in this article

https://support.microsoft.com/en-us...is-not-recognized-by-windows-or-other-program

The DVD R/W drive is in a Dell XPS 8300 PC and this morning I ran Dell Support Assist.

The built in drive self test passed as well as the CD Rom test. Could not complete the DVD tests because it doesn't recognize that I inserted a DVD.

 

Read Write Broken CD/DVD Functions.

Hi,

Thank you for the reply.

Suggest you to completely reinstall the cd/dvd driver and check if that helps.

Follow these steps.

• 
  Press “Windows key + X” and click on “Device Manager”.
  
• 
  In the list of devices, you should see cd/dvd rom drive.
  
• 
  Right click on the device and then select "Uninstall".
  
• 
  In the uninstall dialog, make sure you select the option to delete the driver package from the system. This causes the driver package installed earlier to be deleted.
  

In the Action menu of Device manager, select “Scan for Hardware changes”
option. This will cause the device driver to be reinstalled. Once the driver is installed, close all windows and restart the computer.

Keep us informed to help you further.