Windows 10: My child can't access fund in family account

My child can't access the funds in the family account to purchase Robux, even after I've approved the purchase several times. After I've given permission for the purchase, every time he clicks to buy Robux in his account, he is required to ask permission again. When I click 'approve', it asks me to add funds for the purchase. There are enough funds in the account to make the purchase. This is now in an endless loop, which I can't get out of. Why?

:)

 

Can't add funds to a child account

I've been trying for a couple of days to add funds to my child's account (starting from account.microsoft.com, going to the "Your family" list, and clicking on the "Add money" link under one of my children's accounts), and consistently get the following
error:

Try that again

Something happened on our end. Waiting a bit might help.

pH4s3Zm+CkWfLYlu.39.19.14.7
2016/06/04 - 01:30:12 UTC

The code and time stamp are different, but the message is always the same, and it doesn't appear to be machine-related because I've tried it from a couple of different machines with the same results. Anyone know what's going on?

 

Microsoft Family Child Account - Able to Access Blocked Accounts

Hi Randy,

The issue that you’ve encountered regarding the restrictions that you’ve set on your child’s account under
Microsoft Family may be caused by some configuration on the feature. To sort out your concern, we suggest that you remove and re-add your child’s account to the
Microsoft family. This process will re-establish a good configuration on the account. To remove a Family member, you may follow the steps provided in this article on how to
remove members from your Microsoft family.
Once you’re on the page, you may proceed with the steps under the Online section, and then complete the process. After completing the steps, you may go to this article on how to
set up your family, and then complete the given steps. After completing the process,
you may set the restrictions to your child’s account by following the steps given in this article on how to
set restrictions for your child
on Windows 10 and Xbox One.

Keep us updated about your concern for additional assistance.

 

Cant Access Child account in My Family section

Hi Rogers,

Thank you for posting in Microsoft Community.

I understand the inconvenience you are facing in Windows. We will help you.

From the description provided, I understand that you are unable to access one of the child accounts set in Family Safety.

Now, to be able to understand the issue better, provide us a few more details on the below questions.

• Do you receive any relevant error messages?
• Did you use any alias name for the child account you are referring to?
• Did you set up the particular child user account in multiple computers?

As an initial recommendation, I suggest you to visit to the below Microsoft FAQ and check if it the troubleshooting description helps in this case.

Visit: Family Safety: Frequently Asked Questions

Refer to the section GENERAL TROUBLESHOOTING


Keep us posted to help you better.