Windows 10: My child can't access fund in family account

Discus and support My child can't access fund in family account in User Accounts and Family Safety to solve the problem; My child can't access the funds in the family account to purchase Robux, even after I've approved the purchase several times. After I've given... Discussion in 'User Accounts and Family Safety' started by Glenn#, Feb 16, 2019.

  1. Glenn# Win User

    My child can't access fund in family account


    My child can't access the funds in the family account to purchase Robux, even after I've approved the purchase several times. After I've given permission for the purchase, every time he clicks to buy Robux in his account, he is required to ask permission again. When I click 'approve', it asks me to add funds for the purchase. There are enough funds in the account to make the purchase. This is now in an endless loop, which I can't get out of. Why?

    :)
     
    Glenn#, Feb 16, 2019
    #1

  2. Can't add funds to a child account

    I've been trying for a couple of days to add funds to my child's account (starting from account.microsoft.com, going to the "Your family" list, and clicking on the "Add money" link under one of my children's accounts), and consistently get the following
    error:

    Try that again

    Something happened on our end. Waiting a bit might help.

    pH4s3Zm+CkWfLYlu.39.19.14.7
    2016/06/04 - 01:30:12 UTC

    The code and time stamp are different, but the message is always the same, and it doesn't appear to be machine-related because I've tried it from a couple of different machines with the same results. Anyone know what's going on?
     
    Salman Mughal, Feb 16, 2019
    #2
  3. Microsoft Family Child Account - Able to Access Blocked Accounts

    Hi Randy,

    The issue that you’ve encountered regarding the restrictions that you’ve set on your child’s account under
    Microsoft Family may be caused by some configuration on the feature. To sort out your concern, we suggest that you remove and re-add your child’s account to the
    Microsoft family. This process will re-establish a good configuration on the account. To remove a Family member, you may follow the steps provided in this article on how to
    remove members from your Microsoft family.
    Once you’re on the page, you may proceed with the steps under the Online section, and then complete the process. After completing the steps, you may go to this article on how to
    set up your family, and then complete the given steps. After completing the process,
    you may set the restrictions to your child’s account by following the steps given in this article on how to
    set restrictions for your child
    on Windows 10 and Xbox One.


    Keep us updated about your concern for additional assistance.
     
    Joseph Ban, Feb 16, 2019
    #3
  4. My child can't access fund in family account

    Cant Access Child account in My Family section

    Hi Rogers,

    Thank you for posting in Microsoft Community.

    I understand the inconvenience you are facing in Windows. We will help you.

    From the description provided, I understand that you are unable to access one of the child accounts set in Family Safety.

    Now, to be able to understand the issue better, provide us a few more details on the below questions.

    • Do you receive any relevant error messages?
    • Did you use any alias name for the child account you are referring to?
    • Did you set up the particular child user account in multiple computers?

    As an initial recommendation, I suggest you to visit to the below Microsoft FAQ and check if it the troubleshooting description helps in this case.

    Visit: Family Safety: Frequently Asked Questions

    Refer to the section GENERAL TROUBLESHOOTING


    Keep us posted to help you better.
     
    Sachin Venkatesh, Feb 16, 2019
    #4
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My child can't access fund in family account

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