Windows 10: My child is stuck in a family group that I as a parent no longer have access to due to old...

Hi,I am unable to set up family safety for my son as there is an old / unknown email associated to it, I ask for assistance on how to remove this old / unknown email to my child's account./J

:)

 

A child leaves family group himself

Hi

I'm trying to setup family safety to protect a child from an adult content and limit time spent with PC.

I've created family group and invited child's account to the family. Then applied permissions.

Child left the family group and disabled parental control. How to prevent that?

 

Family Group setup for child

Hello,

Thank you for the reply. I do (parent) have a Microsoft account and I am wanting to create a child account in the family group setup. When I specify to create an account for a child, I select the option to "use your email instread." Which I interpret as
MY (parent) email address. When I enter my email address, I get the error, "is already a Microsoft account. Please try a different email address." My child DOES not have an email address nor do I want him
to have an email address in order to setup a microsoft account and link it to a family group. He is only 5 years old. Is there anyway to establish a microsoft account for a child?

 

Microsoft Family Screen Time

Hi Laurel,

Thank you for writing to Microsoft Community forum.

This could happen when the child account fails to sync with the server. I suggest you to try the steps listed below and check if it works:

• Open
  File Explorer and navigate to the following location:
• C:\ProgramData\Microsoft\Windows\Parental Controls
  
  
  Note:
  The above mentioned directory is hidden, copy and paste the same location on the search bar in the File Explorer to access it.
  
• Delete the contents in the
  \\settings directory of the Parental Controls folder.
  
• Reboot the machine to see if the issue persists.
  

If the issue persists, you may want to remove the child account from Microsoft family and add it again.

• To know how to remove an account from Microsoft Family, refer:
  
  Remove members from your family group
• To know how to add an account to Microsoft Family, refer:
  
  Add members to your family group
  

Regards,