Windows 10: My child's account asks for parental permission, I login with my account as instructed and...

For months now my child and I have been using Windows 11 on separate laptops. Every time my child logs in she is prompted to sign in to her Microsoft account. She does so and it says 'Parent or guardian consent is required for this account'. So I click 'I'm a parent or guardian' and sign in. I then get the error message "Something's not working It's not you, it's us.".I have tried to remove my child's account from my Microsoft family and then add her again. However, in order for her to accept my invitation, she has to log in and gets the same prompt 'Parent or guardian consent is required for

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Child account keeps asking for parent permission

We are not able to access to my sons Microsoft account.

Every time we do, it asks for parental permission. I go through the steps, I give all the permission, then it does it again, and again, and eventually, it will just give below error.

If I try again, the same thing happens.

I have tried this on multiple computers and multiple browsers, same issue.

Removing him from my family doesn't help.

There seems to be some inherent problem with Microsoft child accounts, as I have created 10+ different accounts for him, and end up having the same issue every time.

Microsoft support are no help at all, we just go round and round in circles repeating the same steps indefinitely, while they refuse to read previous replies or accept that we have already done it 20 times before. Thus why I have had 10+ different accounts.

does anyone have any idea how to solve this?

Something's not working

It's us, not you.

TraceId: Kap2c1bzCUOqEHux.27.42.27

 

Child account

I did set up a Child account, I did fallow all the steps window ask, the account say that the child is in the family, when I tried to log, give me the message "The Profile Service service Failed The Sign-in. User Profile cannot be loaded".

Answering your questions:

• Did you make any changes to the child account prior to the issue? No, I did not make any changes.
• Since when you are facing this issue? Right from the start. I never got to login.
• Are you able to login with other child accounts on the computer? No

I suggest you to restart the computer once and check if you are able to login to the computer. I did, the same problem, I do not have any problem with my account or my wife.

Thank you for your help.

David.

 

Cannot run Google Chrome on Child account, needs permission.

Hi,



Thank you for writing to Microsoft Community Forums.



This issue occurs when you logged in to Windows using Child account.



Below are few of the troubleshooting you can try that will help you with this issue.



Method 1:

1. When you open Chrome, you will find an option to take permission.
   
2. Click on Ask by Email.
   
3. That will send an email to your parents account and you can give the permission from the parents account to use the application.
   

Method 2:



If you want your account to be removed from family account, you can login to your parent account and

Remove members from your family group.



If you still face the issue, reply to this post with more information.



Hope it helps.

Amit Sunar

Microsoft Community – Moderator